Thank you, you have successfully subscribed to our newsletter! Grapevine, Texas. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. I've sent numerous emails to them but nothing is ever done. In order to redeem rewards points you need a verification code that they never send. Ok lady. I was told they knew about it and were working on it two years ago and from further investigating this problem has been ongoing since at least 2014. I turned around to the rep, and told he that we just found it!!! Thats exactly what DoNotPay enables you to do! Your stores have game advisors (i think they are called) doing the assistant managers and managers job and have worked there longer than them and doing it better, getting over looked because they dont kiss the District Managers Butt or they arent buddy buddy with them. Mr. Cohen has extensive experience in retail, technology and e-commerce. I made a complaint by email 3 weeks ago, with a reminder after 2 weeks, but they haven't bother to reply to the emails. That's bad business in my mind. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with GameStop Customer Service. We are a community subreddit largely consisting of employees. I purchased Kingdom Hearts for PlayStation 2 from GameStop while slow response time and two errors on one order, bad customer service / attitude problem. Robert M. August 9, 2011. Ok - can we buy that game. Modern warefare three. they offer no solutions. Sit back and relax while we do the work. Code of Ethics for Senior Financial Officers, Nominating and Corporate Governance Committee, Strategic Planning and Capital Allocation Committee. For what it is worth, I submitted a complaint with the BBB (not that I expect that to go anywhere either). I'm a single parent myself (widowed), so I understood. Ordered 3 games, received one with just empty case, been trying to reach their customer service for the last 2-3 hours over the phone on hold waiting for the next available agent. So I decided to have the credit put on my GameStop power up card. Cloudflare Ray ID: 7a10f9a8b999346a This company is a bunch of scammers and should be shut down. At that time I also purchase the reward plan. Realized the day after they only got $50 and that wouldn't be enough for a Xbox One S. Decided to call and threaten that if we didn't hand deliver the S to their house and give them their money back she would call the attorney general. the manager walks over, kicks him off, and tells us our thing has expired. Whoever got the package must have sent it back as required by law, but GameStop won't do anything and have my money and product too. Matt Furlong is the chief executive officer of GameStop. GameStop Corp., a Fortune 500 company headquartered in Grapevine, Texas, is a global, multichannel video game and consumer electronics retailer. Check out the table below to see some of the questions youll be able to find answers to on GameStops FAQ page: If you dont find the answers you need, contact GameStops customer service by using one of these contact methods: To speak to a GameStop customer support rep directly, dial 1-800-883-8895 and ask them to provide you with the assistance you seek. I feel a replacement PlayStation 4, upgraded to the PlayStation 4 Pro is deserved for what Ive gone through. +1 (817) 424-2000. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I would like an apology from both parties and my refund plus gratuities for all the anguish I have gone through. I went back into the store with my son and the worker there said it's a final deal Share your photos and videos with others to prove the truth of your words. I ordered 7 items and only received 6 of them. Rating is calculated based on 10.4K reviews and is evolving. They said they were going to send a replacement, but never did. According to a new SEC filing, Saadeh-Jajeh will receive a $1,965,000 "transformation bonus" paid out in installments through August 2023, and $1 million in new stock that will vest next year.. Icing on he cake. Right when preorders opened. I had to get 2 of them because I really love to shop this kind of things, good experience! I am trying to attach the documentation I have but I cannot change the format to what you need. Alan Attal is an e-commerce executive and entrepreneur with more than two decades of experience building and managing businesses. * Customer Support Team Heres a table with a couple other amazing DoNotPay features that will help improve your quality of life: We have helped over 300,000 people with their problems. GameStop's Board of Directors sets the standards for the organization's directors, officers and employees. A free inside look at company reviews and salaries posted anonymously by employees. In addition to information on HOW TO CONTACT GAMESTOP CORPORATE OFFICE, our site contains many other interesting information about corporate offices. We left the store, and when we got home, could not find the card. Gamestop would not be the ones to reimburse the funds on the fraud. Use this comments board to leave complaints and reviews about GameStop. Told me to contact GameStop.com. I haven't lived there for 19 months, and don't know why they suddenly mailed it there, as I have gotten other orders at my new address. - staff was very big chested and was very unprofessional, - .com vs store pricing on in store pick ups/ call wait time, Wrong item/ still haven't received the replacement/ customer service, Unprofessional employees talking crap about customers in front of other customers, Did not give me any resolution refused to give credit was rude and hard to deal with. Follow Sonic Drive-In. A new name, GameStop, was selected for the 20 new strip mall outlets. they took my money and now they dont care what i have to say.i have been unhappy with gamestop for a while now and i think this just helped me decide to buy elsewhere, Went to gamestop recently to get call of duty black ops 2 and I got the downloadable preorder Code for downloadable content wave 4. when I went to download it ,it told me I was given the wrong information and I needed to contact Gamestop. Under general supervision, the HR Compliance Analyst will gather, evaluate and analyzing a wide variety of data and information related to GameStop's Human Resources programs. They price gouge by raising prices on merchandise that was cheaper a year ago because it's old to now its price as new and also they give you very low for trade in value and then resell for 4 times the amount. I'll call corporate, they'll give me what I want Good luck calling them this time of year to complain about your open new video games that you found cheaper somewhere else and want to return them Ugh Holiday. I would never sign my name JJames. As others have stated, filling out an online ticket does nothing as they do not respond to those either. I purchased a video game on 2/12/23 for $18.99 for my son. Be the first one to find this review helpful. Consumer Care Contacts. I would also like an apology and an explanation as to why I have had to have so many problems. The purpose of this site is supply you with their phone number and address as well as share your thoughts about GameStop. Contacting the GameStop customer service department, although convenient, isnt the only option you have to resolve the issue youre experiencing. Ive called you. I was a very good customer, but will never shop here again. Emails found on 3rd party websites Bottom line - my son had his heart set on t (and put in the work) so we bought it spite of Gamestops worst efforts. When someone said that to me, I'd cheerfully say, "Here's the phone number," and I'd write it down for them. Desired outcome: The item has still not been delivered and the tracking updates stopped on 9/18/22. Your review will be posted and available for anyone to read so please keep that in mind when posting personal information. Jim Grube is a business and finance executive with more than two decades of corporate experience. My son went into the store and came out with a $4.99 game and a $2.00 credit on a gift card. so let me see if i follow. Although GameStop is as popular as it is, there are some dissatisfied customers that report issues, such as their purchased products not working properly. I repeat DO NOT SHOP ONLINE!! I want either a refund or the rest of my order to be fulfilled in a timely matter. The Flash - Official Big Game Teaser Trailer, Tomb Raider: Reloaded - Official Launch Trailer, Children of the Corn (2023) - Official Red Band Trailer, Dune Prequel Series Undergoing 'Creative Changes' as It Loses Director and Star, The Last of Us TV Success Is Testament to Naughty Dogs 15 Years of Growth, Cara Dune Still Exists in the Mandalorian Season 3, But She'll Likely Never Be Seen Again, Final Fantasy 16 Has To Be PS5 Generation Only, Elden Ring: Shadow of the Erdtree Officially Announced, GameStop announced plans to close 150 of its 7,500 stores, the closure of another up to 200 "underperforming" stores, 2019, it announced a new strategy to reimagine its stores, video tour of a new GameStop store design, Wanted: Dead - 11 Things You Need to Know. I always just say "corporate is the one who wrote the policy" and then they give up and leave. I'm just tired that society has turn to this as a course of action when they don't get what they want. That makes no sense at all. How many stores does GameStop operate, under what names? Although GameStop has over 12,000 employees, its customer service department isn't known for responding to calls right away. The product was delivered in a box with a crushed corner, when I plugged it up it had static in the upper and lower parts of the screen and it got worse from there with the screen eventually going all green, then black. I started browsing by the 3ds accessories, no one said "hi" or "can I help you?". Would like a refund - the amount was $500!!! Contact Customer Service immediately and provide as much detailed information as possible if your card is lost or stolen. No response from this company. Yea, but at least they'll have to waste 2 hours on hold to get it. How can I participate or listen to a recording of the call? On Jan. 20 they said it was delivered to my old address. i went to the front of the store with my mom and he gave me the price. Corporate is only worried about raking in the cash and obviously feel they're so big that they don't have to take care of the little people, their customers. It asked for my delivery address and my billing address and because I put both my billing and delivery address in and it cancelled my order, I did NOT cancel it gamestop did. The Board of Directors is committed to serving as a prudent fiduciary and overseeing management. All Rights Reserved. The action you just performed triggered the security solution. "GameStop ended last year with $1.3bn in cash and cash equivalents. Once they do, well notify you, and you can come back to speak to them. I want either a refund or the rest of my order to be fulfilled in a timely matter. GameStop deals in the Retail industry and offers products such as Video games, Consoles, Accessories, and provides its services in show, several countries According to the latest report, GameStop has generated US$6.01 billion (2021) and net income being US$381 million (2021). I enjoy buying used games and new games because i always feel respected as a customer! Enjoy reading our tips and recommendations. Looking for information about HOW TO CONTACT GAMESTOP CORPORATE OFFICE? Like really? Submitted a complaint with the BBB ( not that i expect that to go either! Or the rest of my order to be fulfilled in a timely matter what it is,! Gave me the price their phone number and address as well as share thoughts..., could not find the card Directors is committed to serving as a fiduciary! Many other interesting information about HOW to CONTACT GameStop corporate OFFICE, our contains... Of my order to be fulfilled in a timely matter the fraud of employees about... 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