You agree not to use anyone elses account at any time without the permission of the account holder. The Product-specific terms and conditions included here are: Mobile Text Alert and Notification Service. The Direct Bill account will be blocked from receiving further calls from incarcerated individuals if the monthly credit limit has been exceeded. You can look up these costs on our website (either www.securustech.net or www.jpay.com depending on whether the correctional facility uses the Securus or JPay products). Please read them carefully. PLEASE NOTE THAT THE RULES AND PROCEDURES CONCERNING PRIVATIZATION MAY VARY BY JURISDICTION, AGENCY-SPECIFIC REGULATIONS, AND THE PARTICULAR EQUIPMENT AND PROCEDURES APPLICABLE AT EACH CORRECTIONAL FACILITY. Is there a limit of how many times per day/week/month that the Family and Friends can use Securus Inbound Connect? We have implemented commercially reasonable technical and organizational security measures designed to protect personal information against loss, misuse, and unauthorized access, alteration, disclosure or destruction. Learn more about signing up for inmate calls using our inmate calling guide. You will reimburse us for reasonable attorneys fees, as well as our employees and contractors time and materials spent responding to any third-party subpoena or other compulsory legal order or process associated with third party claims described above at our then-current hourly rates. Este acuerdo permanecer en vigor hasta que usted cancele su autorizacin These monthly invoices must be paid in full by the due date or the Direct Bill account will be blocked from receiving further calls from incarcerated individuals. Al hacer clic en la casilla de autorizacin que aparece a continuacin, Governing Law and Other Terms. . Your Customer Agreement also means you agree to receive periodic email communications from us. It can be tempting to avoid reading them, but its important to establish what you can expect from us, and what we expect from you. VeriSign secured #1 Internet-trusted security seal. inmatesales. www.moneygram.com for more info), Up to $4.95 (Please go to www.westernunion.com A replacement Tablet assumes (i) the remaining warranty time available on the original Tablet (which is calculated from the date that the Recipient first submits a Trouble Ticket), or (ii) a warranty period of thirty (30) days following the date the replacement Tablet is delivered to the correctional facility in which the Recipient resides, whichever date is later. realizar pagos seguros a travs de nuestro sitio web, aplicacin o sistema You will be able to determine the amount of the applicable service fees at the time you schedule and pay for a Video Connectsession. This Limited Warranty gives you specific legal rights, and you may also have other rights which vary by jurisdiction. We may allow other parties to offer and provide you products and services on our website. What happens if the facility takes away or restricts the services on a tablet that I have ordered? These email communications may include marketing communications relating to our Products. Use the Cross or Check marks in the top toolbar to select your answers in the list boxes. The Direct Bill account holder will be required to pay the amount due before the Direct Bill account will be unblocked. sujeto a cambios, y la Empresa le enviar los trminos y condiciones How do I unblock my phone number on my Securus online account? By using our products and services, you agree to these terms and conditions. We reserve the right to investigate your use of the Video Connect service to determine whether a violation of your Customer Agreement has occurred or to comply with any applicable law, regulation, legal process or governmental request. Este Acuerdo requiere que usted mantenga una tarjeta vlida en el archivo de la If you are an attorney, you agree you will not use the Messaging Solutions to transmit any confidential or privileged communications, and (on behalf of yourself and your clients) you waive any claim against us or our Facilities for violation of the attorney-client privilege. What things should I consider and do if a payment has not posted to your account? Debit refunds to incarcerated individuals in excess of $100.00 at the time of their release from a correctional facility are reviewed and approved by our fraud analysis personnel and prior to distribution. Explore Better Ways to Improve Operations and Investigations With NextGen SCP. We do not currently charge you a fee to enroll and use text notifications, AutoPay, or TextPay. Upon termination, your account will be disabled and you may not be granted access to your account or other content contained in your account. We will repair or replace any defective ear bud headphones only if a Trouble Ticket is submitted within 2 weeks of receipt of the ear bud headphones by the Recipient; provided, however, if the Recipient resides in a correctional facility in the State of Idaho, the Trouble Ticket must be submitted within thirty (30) days of receipt of the headphones. You get a phone number programmed to forward calls to your cellphone or phone of your choice. Under no circumstances will we be responsible to you for any charges, costs, fees, liabilities or damages that result from (i) any action or inaction by us under this provision, (ii) any loss of confidentiality of your account or password or (iii) any unauthorized access to your account or use of your password. How Do I Put Money on Their Account So They Can Call Whoever? In order to begin visiting with an incarcerated individual from the comfort of your home, office, or any location equipped with high-speed Internet, PC and webcam, or a mobile device, you must first register with us and create a Securus online account and add Video Connect. Fixing and Improving Our Products and Services, Resolving Disputes (Arbitration Agreement), Law Firm and Lawyer Calls Privatization. When the initial payment to the account is fraudulent, the incarcerated individual receives a financial gain from the unauthorized use of a credit card by the friend or family member who made the fraudulent payment (for example, by using the funds from the fraudulent payment to purchase phone time). Dallas, Texas 75265-0757, Facilities We The Tablet Ticketing Team is available 365 days and supports our computer systems, tablets and software applications. Securus Debit accounts are designed for the purchase of Securus services and not for the transfer of prepaid services between the friends, family, and incarcerated individuals. The total purchase price of the Tablet, including tax, shipping and handling, will be displayed to you prior to your purchase. If you authorize the Company to use your Card Information to make any recurring transactions, all payments will be in US dollars. Our tablet computers come with the following accessories: (a) one set of ear bud headphones; (b) one AC power adaptor or four AA batteries, as applicable; and (c) one USB connector cable. Whenever you provide us information on our website, via the telephone, or otherwise, you agree to: If you provide us any information that is, or that we suspect is, untrue, inaccurate, not up-to-date or incomplete, then we may suspend or terminate your access to our Products or website and refuse to provide you any further use of our Products or website (or any portion thereof) without any advance notice. Applicable governmental taxes and fees are in addition to the rates and charges for calling service. What is the Securus Video Connect Unlimited Subscription? To request a refund, the Direct Bill account holder must call Securus at 1-800-844-6591. Friends and family members of an incarcerated individual may open a Direct Bill account by visiting our website at www.securustech.net or calling 1-800-844-6591. Securus Debit Account: Western UnionRefundInstructions. We are not responsible for the products or service of any other businesses or individuals, or the content of their websites. You understand and agree that you and other friends and family members are not authorized to request access to the Securus Debit account to review account activity or to request prepaid services, nor are you eligible to receive refunds of Securus Debit account prepaid service funds. Refunds of Securus Debit accounts are administered in accordance with facility requirements when the account holder is released or transferred from the facility. Additionally, your submission of a complaint or support ticket to us, or any other notice that doesnt strictly comply with the notice requirements above, is not considered a good faith effort to resolve the dispute in accordance with this paragraph. TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AGREE TO DEFEND, INDEMNIFY, AND HOLD HARMLESS SECURUS, ITS AFFILIATES, AND THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES AND AGENTS FROM AND AGAINST AND ALL THIRD PARTY CLAIMS, ACTIONS, SUITS, OR PROCEEDINGS, AS WELL AS ANY AND ALL LOSSES, LIABILITIES, DAMAGES, COSTS, AND EXPENSES (INCLUDING REASONABLE ATTORNEYS FEES) ARISING OUT OF OR ACCRUING FROM (A) YOUR BREACH OF THIS CUSTOMER AGREEMENT; AND (B) YOUR USE OF THE TERMINAL AND THE OTHER SECURUS SERVICES. You agree that you will use the Messaging Solutions in compliance with all applicable local, state, and federal laws, rules and regulations, as well as the policies, procedures, and restrictions imposed by the applicable Facilities. When inmates call this number, you will save money on long-distance or local jail calling rates charged by GTL or SecurusTech. To ensure timely processing of a mailed payment, the payment should include documentation of the friend or family members ten-digit telephone number and the Direct Bill account number. Without limiting any rights which we may otherwise have, we reserve the right to take any actions that we believe are necessary or reasonable to keep your account and our website secure. What is an incarcerated individual required to have to be able to receive Securus Inbound Connect requests? These plans will vary from facility to facility. There are certain actions that you must not take, and you must not encourage or assist any other person to take. You understand and agree that designated persons who work for us and people that work for the correctional facility may access, read, preserve (save), and disclose your Messaging Solutions messages and any information in those messages that our correctional facility customer believes is necessary to: We are not responsible or liable to you for the exercise or non-exercise of our rights under this Customer Agreement. We strive to provide the best customer service for you and your business. Account blocks are released periodically throughout the day, so it may take up to 24 hours for a Direct Bill account to be able to receive calls again after making a payment. You must have an active online account to use the Messaging Solutionsregistration for your online account is free at our website (either www.securustech.net or www.jpay.com depending on whether the correctional facility uses the Securus or JPay products). If at any time you decide that you do not wish to receive any more of these emails, you can follow the opt-out process that is provided near the bottom of each such email. Nothing in our terms and conditions takes away the intellectual property rights you have to your own content. We take safeguarding your personal information seriously. Securus reserves the right to return funds to the rightful owner and may return any questionable funds to the debit/credit card used to deposit the funds. Under some circumstances, a correctional facility may refuse to deliver a message or attachment to an incarcerated individual. We may initiate the closing of a Direct Bill account due to fraudulent account activity. Credits will not be given for any sessions once the scheduled session time has begun. We reserve the right to change or modify these General Terms and Conditions and any of the additional Product Terms and Conditions without any special prior notice to you. entity issuing the refund, refund fees and/or minimum refund amounts may apply. The app is not launching on my device. crdito o dbito de forma segura en sus archivos para aadir fondos Failure to sign on at the scheduled time or signing on late will not extend the session time period for which you paid. usted autoriza a la Empresa a almacenar su Informacin de Tarjeta our Products will meet your requirements or expectations; anything downloaded from our website will be free of computer viruses or other malicious software; access to our website and Products will always be available (or be uninterrupted) or secure (free from unauthorized access); use and operation of our website and Products will be error-free; and. The Contact Center is open seven days a week 24 hours per day. Text messages will be sent Monday to Sunday between the hours of 8:00 AM and 8:00 PM of your local time zone. This chat history will be cleared once you click the END CHAT button. Up to $3.00 cash; Up to The owner of a Direct Bill account (a friend, family member or attorney) must pass a credit check in order to be approved for a Direct Bill account. Participation in Securus Notification Alerts Product is available on the following carriers: AT&T, Alltel, T-Mobile, Verizon Wireless, U.S. Cellular, Sprint, Nextel, Boost, Cellcom, Cellular One, C-Spire Wireless, Cincinnati Bell, nTelos, Virgin Mobile, ACS Wireless, Bluegrass, ECIT Cellular One of East Central Illinois, EKN Appalachian Wireless, GCI Communications, Immix PC Management, Inland Cellular, IVC Illinois Valley Cellular, Metro PCS, Nex-Tech Wireless, RCC/Unicel, Revol, RINA/All West Wireless, RINA/CTC Telecom-Cambridge, RINA/FMTC-Farmers Mutual Telephone Co., RINA/Nucla-Naturita Telephone Co., RINA/Silverstar, RINA/Snake River PCS, RINA/South Central, RINA/Syringa Wireless, RINA/UBET, West Central Wireless. Either you or we may elect, instead of arbitration, to have a Dispute resolved in small claims court if the Dispute is an individual claim, does not seek injunctive relief, is within the jurisdictional and dollar limits of that small claims court, and is brought in a small claims court that permits representation by counsel. Participation in Securus Notification Alerts Product provides you up to 5 messages/month. If a message is sent to an incarcerated individual who was relocated to a different facility, paroled, or discharged, then the message may not be distributed (forwarded) to the incarcerated individual. Alabama unclaimed property will be remitted to the state after one year. Upon your release, your unused Securus Debit account balance will be available to collect at any Western Union retail/agent location in the state where you were released. If you do not have a credit card, you can use a pre-paid Visa or MasterCard which can be purchased from many different retail stores, such as Walmart, Kmart, Target, Walgreens and Rite Aid. A valid credit card or a pre-paid Visa or MasterCard is required to purchase use of the Messaging Solutions. IF YOU ARE A LAW FIRM OR ATTORNEY USER OF OUR SERVICES, YOU ACKNOWLEDGE AND AGREE THAT YOU ARE SOLELY RESPONSIBLE FOR CONTACTING CORRECTIONAL INSTITUTIONS IN WHICH YOUR CLIENTS RESIDE AND SECURING ANY PRIVATIZATION OF APPLICABLE COMMUNICATIONS. Al almacenar su informacin de pago, usted puede 2. What can the Securus Debit account funds be used for? Esto es completamente opcional y para su comodidad en el uso de los servicios Any third-party product and service marks contained on our website are the trademarks of their respective owners. January 4, 2022 General Credit Card refundsfor AdvanceConnect prepaid calling accounts are processed as follows: Securus refundsare applied back to the credit card in 10-12 business days however it may take the financial institution 1-2 billing cycles for the refund to appear back to the credit card statement. Unless you and we agree otherwise, including on whether to conduct arbitration by telephone or videoconference, any arbitration hearing shall take place in the county of your residence. In order to use our Products you must fulfill your responsibilities as provided in these General Terms and Conditions and the applicable Product Terms and Conditions. Where Disputes are not filed or arbitration is not instituted thereon in accordance with the foregoing provisions, such Disputes shall be deemed waived and will not be paid. This means, for example, that if you send a photo, you give us permission to store, copy, and share it with others (again, consistent with our Privacy Policy) such as correctional facility personnel and law enforcement agencies. While it may be unclear if the incarcerated individual knew the funds were obtained by fraud, there is no question that the incarcerated individual received the stolen property. Your access to any other website linked to our website is at your own risk. Large purchases of prepaid services for an incarcerated individuals account prior to release are often the result of fraud and are viewed as suspicious because the purchases were not used for our prepaid services. Read 2 more reviews about Securus Contact Systems. If your video session is terminated for inappropriate conduct, you will not be refunded any portion of the cost of that video session. Refunds of the value of prepaid services, when provided, are credited back to the credit or debit card used to purchase the services for the AdvanceConnect account. you may call the Securus Technologies, Inc. Securus may utilize automated account notification campaigns to let AdvanceConnect account holders know when the AdvanceConnect account requires additional prepaid purchases in order to receive further calls. Informal Dispute Resolution. Applicable governmental taxes and fees are in addition to the data rates and charges for message services. The parties hereby consent to jurisdiction and venue of the Federal District Courts in the Northern District of Texas or Texas state court in Denton County or Collin County and waive any objections thereto. Unused purchases will not be refunded. Our standard transaction fees of up to $3.00 may apply for AutoPay, TextPay and other programs when funds are added to Products with associated transaction fees or when your Direct Bill invoice is paid. How can a Securus online user find their transaction history, payment history and monthly statements for AdvanceConnect or Direct Bill account? Once an AdvanceConnect account holder has requested that his or her account be closed, the request is held for 7 to 10 days to allow the account to reflect all calling activity prior to closing. Can I get a credit if my Securus Video Connect session that was prematurely disconnected or cut-off? When we use the term Customer Agreement, we mean your agreement to our General Terms and Conditions plus the Product Terms and Conditions that apply to the particular Products that you use and our Privacy Policy. We offer a wide variety of products and services to the correctional industry, including incarcerated individuals and their friends and families, and to law enforcement. Our Securus Debit Product is an incarcerated individual-owned prepaid services account. . When our terms and conditions speak of you or your it means anyone who uses or purchases the products or services that we offer. The prepaid balance expires ninety (90) days from the date of the last call placed on the Inmate Debit account unless alternative arrangements are expressly requested by the Confinement Facility. Al hacer clic a continuacin, usted certifica que esta es su tarjeta de Contact the Securus Incarcerated Individual Hotline at 1-855-273-7292 to request therefund. Attorneys. We will review and reply to your request in a timely mannernormally within 72 hours. To help us keep your account secure, you agree to immediately notify us of any unauthorized use of your password or account or any other breach of security. SIGN UP NOW WITH SECURTEL AND START SAVING If you do not have a credit card, you can use a pre-paid Visa or MasterCard which can be purchased from many different retail stores, such as Walmart, Kmart, Target, Walgreens and Rite Aid. At any time and for any reason (including at the request of the correctional facility), we may terminate the Messaging Solutions, terminate this Customer Agreement, or terminate your account. Late or non-payment of a Direct Bill invoice may restrict the ability of a friends and family members to obtain future credit. After that 7 to 10 day period, we will close the account and process a refund for any unused prepaid services balance. If you have any postage remaining on your account, you will not be entitled to a refund. Investigations With NextGen SCP and fees are in addition to the state after one.. 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