Raja joined American in 2004 and has held a variety of roles in Sales, Corporate Planning and Revenue Management. These risks and uncertainties include, but are not limited to, those set forth herein as well as in the Companys Quarterly Report on Form 10-Q for the quarter ended September 30, 2021 (especially in Part I, Item 2. Ron DeFeo is Senior Vice President, Chief Communications Officer. David will continue to lead Technical Operations, Airport Operations, the Integrated Operations Center (IOC), Flight and Safety and will add the Flight Service team to his group. Alice graduated from Southern Methodist University with a bachelors degree in marketing and political science in 1996. Vice President Customer Care @ American Airlines Managing Director, Customer Loyalty and Insights @ American Airlines see more Education Cornell University - S.C. Johnson Graduate School of Management MBA 2000 - 2002 Southern Methodist University BBA 1992 - 1996 Skills Revenue Analysis Airlines Sabre see more View Alice's Email & Phone (It's Free) This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Don has spent 20 years at American contributing in Network Planning, Alliances, Revenue Management and, most recently, heading up the Revenue organization. She moved to Austin, Texas in 2015 for an adventure and returned to the East Coast in 2021 with a husband, son, two cats and a dog. Derek Kerr. Most recently, he served as Senior Vice President of Global Government Affairs of American, a position he has held since August 2017. More About Gary . Is this really the end of junk fees in travel? FORT WORTH, Texas American Airlines Group Inc. (NASDAQ: AAL) today announced the senior leadership team that will report to Robert Isom when he becomes CEO on March 31, 2022. Such statements include, but are not limited to, statements about the Companys plans, objectives, expectations, intentions, estimates and strategies for the future, and other statements that are not historical facts. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. and Doerner, Saunders, Daniel & Anderson, L.L.P. The AAdvantage program has been without a Vice President for several months. Vice President - Backcountry Aviation, Inc. . Nate Gatten is Senior Vice President, Corporate Affairs and Chief Government Affairs Officer. He and therefore the frequent flyer program will report up to Vasu Raja (revenue). Last month, rival Delta announced a surprise minority stake in American's longtime Latin American partner LATAM, the region's largest airline. Earlier in her career, she held other senior legal roles within the federal government and was a partner at Kellogg, Huber, Hansen, Todd, Evans & Figel PLLC. American Airlines Group Inc. announced the senior leadership team that will report to Robert Isom when he becomes CEO on March 31, 2022. . Currently, American Airlines does not offer a phone number to contact the customer relations department. "The changes we're announcing today will help build on that momentum and ensure we're operating better than ever by increasing coordination across all operations functions," Isom said. Another factor driving this reorganization is Kurt Staches decision to leave American later this year after 25 years of distinguished service. "This restructure puts innovative and extremely capable leaders at the forefront of these initiatives.". Toggle Summary. Most recently, she served as Managing Director of Customer Loyalty and Insights, where she was responsible for leading American Airlines AAdvantage program. Ron DeFeo is Senior Vice President, Chief Communications Officer. Tony's organization is responsible for driving Customer demand, evolving . From 2019-2021 he represented the United States as a member of the Asia-Pacific Economic Cooperation Business Advisory Council. Rick Elieson, who took over from Bridget Blaise-Shamai in the huge American Airlines pandemic leadership shuffle, announced his departure has fall. Were always here to help. In this role Johnson will hold the title of Executive Vice President. Prior to that, he was Senior Vice President and Chief Financial Officer of America West Airlines, a role he began in 2002. Shes built a career on delivering an excellent customer experience, and we cant wait to welcome her to the AA team, an American Airlines post on LinkedIn said. Compounding the pain from the Max-related groundings, American had more planes out of service than normal due to mechanical issues. 3:33 PM on Feb 23, 2023 CST. He most recently was Senior Vice President, Global Engagement for American, a position he has held since October 2018. From July 2006 to April 2014, Mr. Dempsey served as treasurer at Ryanair Holdings PLC. Prior to being named Chief Operating Officer in 2020, Seymour served as Senior Vice President of Operations. Top American Airlines Employees James McClain PresidentandCEO Red Oak, Texas, United States View 3 aa.com bellsouth.net hotmail.com 4 530-867-XXXX 972576XXXX 972352XXXX 954-450-XXXX Jessica Tyler Vice President, Integrated Operations Center Southlake, Texas, United States View 3 aa.com gmail.com gallup.com 5+ 817-726-XXXX 817-800-XXXX 402-991-XXXX Risk Factors), and other risks and uncertainties listed from time to time in the Companys other filings with the Securities and Exchange Commission. Enqvist was promoted yesterday by the United Airlines Holdings, Inc. Board of Directors. Conservatives Target American Airlines For Being Too Good At Diversity Hiring, Lufthansa Unveils Incredible New First Class But Only Ok Business Class Product, Never Fly To Chicago O'Hare On Delta - Or An International Airline Using Terminal 5 [Roundup], Why Fewer United Airlines Passengers Fly Using Points: Behind The Scenes Of MileagePlus, Delta Air Lines Passenger Uses His Coach Seat As A Standing Desk, And I'm Here For It, Passenger Brought Their Own Tub Of Beer For The Flight, Ready For A Tailgate Party, David Seymour, who was responsible for Americans disastrous operation last summer and. Other executives include Gary Chase, Senior Vice President, Business Development and Financial Planning; Henry H. Ting, SVP, Chief Health Officer and 22 others. The airline's current senior vice president of customer experience, Kerry Philipovitch, will retire at the end of the year, according to a spokesperson for the airline. Executive Vice President and Chief Financial Officer James G. Dempsey has served as our Executive Vice President and Chief Financial Officer since December 2019 and as our Chief Financial Officer since May 2014. Prior to joining the airline, DeFeo served as Senior Vice President of Communications for Darden Restaurants from 2012 to 2015. Sally enjoys hiking and camping, walking and eating her way through new cities, and waking up before anyone else to read and savor a cup, or four, of coffee. Sign up for our newsletter for the latest tech news and scoops delivered daily to your inbox. American Airlines 6 years 6 months SVP & Chief Customer Officer Jul 2020 - Present2 years 8 months Dallas-Fort Worth Metroplex Responsible for the strategic development and execution of our. American Airlines Customer Relations 4000 E. Sky Harbor Blvd. Stache has worked for the airline for more than 15 years, according to his LinkedIn profile, and previously oversaw American's loyalty program as a senior vice president of marketing. Additionally, several Sales and Distribution leaders from around the globe will report to Alison to round out her organization. Glen was previously Executive Vice President and Chief Revenue Officer. Steve collaborates and provides counsel on Americans strategy development and strategic positioning; economics and competition issues; corporate governance, corporate purpose and ESG; policy development and external affairs; partnerships, alliances, deals and deal making; and labor strategy. Vice President - Real Estate (813) 870-8789: Laurie Noyes Vice President - Concessions, Commercial Parking and Ground Transportation (813) 554-1447: Veronica Cintron Vice President - Communications (813) 220-4200: Marcus Session Vice President - Information Technology (813) 801-6037: Benjamin Robins Vice President - Maintenance (813) 676-4327 She holds both a bachelors degree and a Juris Doctor from Southern Methodist University in Dallas. Location Dallas, TX, USA Work Chief Customer Officer @ American Airlines SVP Global Sales and Distribution @ American Airlines Global Senior Vice President - Sales @ Starwood Hotels & Resorts Worldwide, Inc. see more Education Victoria University Were experiencing higher than normal volume and were working around the clock to reply and care for all our customers. About American Airlines GroupAmerican Airlines and American Eagle offer an average of nearly 6,700 flights per day to nearly 350 destinations in more than 50 countries. Such statements include, but are not limited to, statements about the Companys plans, objectives, expectations, intentions, estimates and strategies for the future, and other statements that are not historical facts. Chief People Officer. as well as other partner offers and accept our. However, it seems that has been the trend already. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. A more coordinated effort between Network Planning, Revenue Management and the AAdvantage program will be enhanced by this new structure. sending an email to the CEO of american airlines 8 years ago Save I have been flying for close to 4 million miles on AA. His mailing address is: Jonathan D. Snook. FORT WORTH, Texas , Jan. 26, 2023 (GLOBE NEWSWIRE) -- American Airlines Group Inc. (NASDAQ: AAL) today reported its fourth-quarter and full-year 2022 financial results, including: Fourth-quarter and full-year net income of $803 million and $127 million , or $1.14 per diluted share and $0.19 per. If you are unsatisfied with how American Airlines settles your complaint, you can contact the Airline Customer Advocate (ACA) body in your country. Before joining Amazon, Brown served as Senior Vice President and Chief Human Resources Officer for Conifer Health Solutions from 2015 to 2018. Kristin reports to Richard Cox, Senior Vice. 1 Skyview DriveFort Worth, TX 76155https://www.aa.com/, Main: 682-278-9000Toll Free: 800-433-7300, AAdvantage Customer Service: 1-800-882-8880 Don Casey is leaving as Senior Vice President of Revenue Management, so Vasu Raja who runs network planning gets revenue added to his purview. There is no question this is a time of unprecedented change. Ryan Green. Howard previously served as Executive Vice President & General Manager of U.S. Consumer Marketing and Global Premium Services. In 1987, after graduation from U.S. Army Ranger School, he was assigned to the 82nd Airborne Division where he served as a Platoon Leader and Company Executive Officer. The functions under Tony's leadership include Marketing, Product & Loyalty, Digital, Customer Experience and Customer Engagement. This site is for entertainment purpose only. The changes will mean Isom will have four direct reports, down from five, since American won't replace Philipovitch. Managements Discussion and Analysis of Financial Condition and Results of Operations and Part II, Item 1A. Comments made in response to posts are not provided or commissioned nor have they been reviewed, approved, or otherwise endorsed by any bank. From 2003 until 2009, he was a partner at Indigo Partners LLC, a private equity firm specializing in investments in the airline industry. His guidance will assist with the handoff and set the new team up for success. de . We are honored to work for our people, customers and shareholders, and know that we only win when we operate as one team.. He finished his active service in 1991 as the Operations Officer for the U.S. Army Parachute Team Golden Knights. Seymour is an executive sponsor for Americans Veteran & Military Employee Business Resource Group, an employee-led organization that supports veterans, current military service members and their families. American Airlines Group MD 5651 P.O. David Seymour is Senior Vice President, Chief Operating Officer. Additionally, there may be other factors of which the Company is not currently aware that may affect matters discussed in the forward-looking statements and may also cause actual results to differ materially from those discussed. American Airlines Senior Leadership Team . If you have a consumer problem,please contact our team at Elliott Advocacy through this form. 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