JB Hi-Fi. ACL Warranty ClaimsThe Australian Consumer Law(ACL) protects consumers by giving them certain guaranteed rights when they buy goods and services. : 's'}} in Under the Law, these Consumer Guarantees cannot be excluded. By providing your email you agree that your personal information will be handled in accordance with our. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. We provide 24 X 7 remote monitoring and management of your servers and Infrastructure to prevent your business from going off-line, to support your staff, and keep your staff working. if you registered did you use the aus site or the usa one? You will receive instructions on how to return orders, and a Return Authority number that must accompany any returns. “Refunds & Warranties, Understanding Your Rights”. Check warranty status for multiple products Manually enter up to twenty serial numbers below and choose ‘Submit’. In these cases, goods must be returned to store with all original accessories (that were included with the goods) and, preferably, in their original packaging . The policies set out under the JB Hi-Fi Voluntary Warranty are intended to provide you with remedies that JB Hi-Fi believes in the majority of circumstances to be consistent with your statutory rights under the CGA in the event of breach of a Consumer Guarantee relating to faulty products. The Australian Consumer Law (“ACL”) protects consumers by giving them certain guaranteed rights when they buy goods and services. The policies set out in the Brochure are intended to provide you with remedies that JB Hi-Fi believes in the majority of circumstances to be consistent with your statutory rights under the ACL in the event of breach of a Consumer Guarantee relating to faulty products. Consumer Guarantees have no set time limit but generally last for an amount of time that is reasonable to expect given factors including the cost and quality of the product or any representations made. Alternatively, you can initiate a change of mind return by speaking to a member of our customer support team on 1300 730 548 (select Option 1) between the hours of 9am- Ordering Help. Please choose carefully as JB Hi-Fi will not provide you with a refund or exchange if you simply change your mind. These rights, which the Law says automatically apply whenever goods or services are supplied to a consumer, are called ‘Consumer Guarantees’. {{ hit.Pricing.TicketPriceInc }} If the store manager believes that the JB Hi-Fi remedy is adequate but you are not still satisfied that your CGA rights are being appropriately observed then you can submit your concerns in writing via a Store Service Complaint. Please include the details of any remedy offered by JB Hi-Fi or the manufacturer that was not to your satisfaction in accordance with the CGA. One of the biggest issues for business is the loss of productivity when your systems are down. Services must be carried out with care and skill. JB Hi-Fi’s “Refunds & Warranties, Understanding Your Rights” Brochure, sets out the minimum remedies that JB Hi-Fi will provide to you if you buy a faulty product from JB Hi-Fi. - Try some alternative or substitute words. So spending $120ish dollars for one year of additional care does not seem worth it. highon2str on 19/02/2015 - 14:49 +3 votes. Check your warranty wording carefully! Unfortunately, you cannot add Warranty/Insurance to an order after it has been placed. How does the warranty RMA process work? I reverse engineered the source from their own online portal to create an easier to use interface. I had a look at the apple care, and by default you get 1 year warranty with an ipad. For example, the Law requires that goods must be free of defects and do what they are meant to do. For CD, DVD and Game faults, please notify us within 14 days of receiving the product. {{ hit.Pricing.SellPriceInc | getPostDecimal }} Two years later and I have upgraded them both to the new model AND got 3 year extended Replacement warranties on them too! I'd like to get a refund on my order; What does my warranty cover and how long does it last? Please contact us via the link below and select the “Faulty products, returns & consumer guarantees” option selecting the Warranty/Repair/Returns Enquiry option . When I bought my dell PDA years back i took out their 5 year warranty… The Consumer Guarantees Act (CGA) protects consumers by giving them certain guaranteed rights when they buy goods and services. Please note that many manufacturers have dedicated support centres designed specifically to deal with issues in relation to their products and may even provide in home support and advanced trouble shooting. If you wish to return an order please contact us by CLICKING HERE . There are one or more errors in the fields below. Our home grown support team are here to help. Includes {{cart.TotalGST | currency:'$':2 }} GST, , {{search.refinedCats.price.from | currency:"$":0}} - {{search.refinedCats.price.to | currency:"$":0}}, ({{ val.realCount ? Gotta say the JB Hi-Fi extended warranties (check 1st that it is a "REPLACEMENT" warranty) are the best!!! One or more of the values entered is not permitted. Follow Us: Facebook; Your rights under the Australian Consumer Law may extend beyond these time periods. ', ' : ''}}{{brand}}{{$last ? '' JB-HiFi Warranty Application. $ Go. I registered mine few days ago and it goes until jan 2017. If you have a problem with your mobile phone, our in-store staff can always help determine whether it's covered. In some cases where CE goods are received in a damaged or faulty condition, it may be more convenient for you to have the goods replaced at a local JB Hi-Fi store. Dual sim card. 11.6" HD anti-glare display; AMD 3020e dual core processor (1MB L2/4MB L3 cache, 1.2 GHz up to 2.6GHz) 4GB RAM, 64GB eMMC storage WIN tickets to a virtual exclusive PETE MURRAY performance! In the penalty box reference: whrl.pl/RdoJGJ. {{ hit.Pricing.CashbackPriceInc | getPostDecimal }} Unless you purchase a separate Battery Warranty Extension, the warranty period for your battery will expire at the end of the period specified in your Lenovo Limited Warranty. Please note that it may be necessary for us to return the goods to the manufacturer for testing in order to determine whether or not you are entitled to a repair, exchange or refund. {{active.name}}. The policies set out in the Brochure are intended to provide you with remedies that JB Hi-Fi believes in the majority of circumstances to be consistent with your statutory rights under the ACL in the event of breach of a Consumer Guarantee relating to faulty products. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. If you cannot do this, or having spoken to one of our stores (and escalated the matter to the Store Manager) you are not satisfied that your ACL rights are being appropriately observed, then you can submit your concerns in writing via the Form below. If you believe that a product that you have purchased from a JB Hi-Fi store or website is faulty please return it to your nearest store, where our team members will consider what remedy you are entitled to. : ', '}}{{(search.refinedCats.activeCats.length && search.refinedCats.activeBrands.length) ? all departments{{cat}}{{$last ? '' Laptop warranty JBHIFI. Harvey Norman extended warranty: All but one of the salespeople offered an extended warranty called Product Care. Postage costs will be covered by our Paid Return Postage service for CD/DVD/game titles or by a courier service for CE products. We will then advise you of the returns and replacement procedure and issue your Return Authority. You are also entitled to have the goods repaired or replaced if the goods fail to be of “acceptable quality” and the failure does not amount to a major failure. For mobile phones purchased at JB Hi-Fi what is covered by your warranty is determined by the manufacturers warranty, how much your phone cost and how old the handset is. Returned orders should be returned with all original accessories (that were included with the order) and, preferably, in their original packaging. Need Help on Home Delivery and Pick Up ... For JB Hi-Fi's comprehensive Warranty and Refund Policy guide please click here. General Discussion. : ', '}}{{(search.refinedCats.activeCats.length && search.refinedCats.activeBrands.length) ? In many circumstances the manufacturer may therefore be able to provide a quicker assessment of, and remedy for, any issue with your product, even if the manufacturer’s warranty has expired. These rights, which the CGA says automatically apply whenever goods or services are supplied to a consumer, are called ‘Consumer Guarantees’. WIN 1 of 5 ltd ed framed prints signed by FOO FIGHTERS! However, these policies are in addition to, and do not limit your rights with respect to, the Consumer Guarantees or any other rights and remedies that you have under a law in relation to the goods sold by JB Hi-Fi. Please allow 1-2 weeks for return and testing to take place. {{ hit.Pricing.SellPriceInc | getPostDecimal }} We are Australia and New Zealand’s leading insurance replacement service, providing end-to-end replacement and fulfilment for major home, warranty and travel insurance companies and claimants. Please include the details of any remedy offered by JB Hi-Fi or the manufacturer that was not to your satisfaction in accordance with the ACL. You may therefore prefer to contact the manufacturer rather than JB Hi-Fi, although you are not obliged to do this and, if at any time you are not satisfied with the manufacturer’s remedy in relation to your legal rights, you can contact the store manager of your nearest JB Hi-Fi store for assistance. Cashback*, Ticket Go back to that store and talk to the floor manager. (Always in a phone case & still have original screen protector on it). WIN a signed mask worn by AMY LEE from EVANESCENCE in a collectable box! In many circumstances the manufacturer may therefore be able to provide a quicker assessment of, and remedy for, any issue with your product, even if the manufacturer’s warranty has expired. : ', '}}, {{search.refinedCats.price.from | currency:"$":0}} - {{search.refinedCats.price.to | currency:"$":0}}, {{ search.sliderLow | currency:"$":0 }} - {{ search.sliderHigh | currency:"$":0 }}, You Pay WIN a custom THE RUBENS Audio Technica turntable! Any returning items are shipped at the owners risk and JB Hi-Fi will not take responsibility for any items that are lost or damaged due to the negligence or fault of a third party. $ {{ hit.Pricing.CashbackPriceInc | getPreDecimal }} JB Hi-Fi’s “Refunds & Warranties, Understanding Your Rights” Brochure, sets out the minimum remedies that JB Hi-Fi will provide to you if you buy a faulty product from JB Hi-Fi. For example, the ACL requires that goods must be free of defects, and do what they are meant to do. I recently purchased a phone outright from JB HiFi. {{ hit.Pricing.SellPriceInc | getPreDecimal}} These rights, which the Law says automatically apply whenever goods or services are supplied to a consumer, are called ‘Consumer Guarantees’. However, these policies are in addition to, and do not limit your rights with respect to, the Consumer Guarantees or any other rights and remedies that you have under a law in relation to the goods sold by JB Hi-Fi. Warranty & Returns RMA, Warranty, & Refunds. Enter a serial number to review your eligibility for support and extended coverage. In PERFECT condition with no scratches at all! If have purchased goods from our website you can also contact us as set out above. ', ' : ''}}{{brand}}{{$last ? '' User 289564. AppleCare+ for iPhone provides up to two years of expert telephone technical support and additional hardware coverage from Apple, including up to 2 incidents every 12 months of accidental damage coverage, each subject to a service fee of A$45 for screen damage, or A$149 for any other damage. Standard Warranty:Expires Jan 14, 2016. what/where did you actually check? Please contact us via the link below and select the “Faulty products, returns & consumer guarantees” option. A valid JB Hi-Fi invoice or receipt or other satisfactory proof of purchase must also be produced. Services must be … Please note that many manufacturers have dedicated support centres designed specifically to deal with issues in relation to their products and may even provide in home support and advanced trouble shooting. $ We will need you to switch those cookies back on in your browser so we can get you moving again. Lenovo IdeaPad 1 11ADA05 11.6" Laptop. Warning For example, you have the right to ask for a replacement if your product has only a … However, these policies are in addition to, and do not limit your rights with respect to, the Consumer Guarantees or any other rights and remedies that you have under a law in relation to the goods sold by JB Hi-Fi. MS usa only gives 12 months warranty, aus def gives two. When I was there I spoke to a staff member about the phone and I asked if it was the latest model out (I basically bought a Z5 wanting a Z5 Premium). Can't find the answer you're looking for? Once you have submitted your enquiry, a member of our Customer Support team will be in touch to assist. The Australian Consumer Law (“ACL”) protects consumers by giving them certain guaranteed rights when they buy goods and services. Laptops Desktops Tablets Monitors Smartphones Projectors Mixed Reality Headsets Customer Service Update: Coronavirus Outbreak (COVID-19) Hi guys, just a quick one. About: This is a php web application to submit warrantys to JB-HiFi. If you believe that a product that you have purchased from a JB Hi-Fi store or website is faulty please return it to your nearest store, where our team members will consider what remedy you are entitled to. Archive View Return to standard view. The policies set out under the JB Hi-Fi Voluntary Warranty are intended to provide you with remedies that JB Hi-Fi believes in the majority of circumstances to be consistent with your statutory rights under the CGA in the event of breach of a Consumer Guarantee relating to faulty products. In all departments{{cat}}{{$last ? '' Hey, it looks like you have your cookies disabled. If you cannot do this, or having spoken to one of our stores (and escalated the matter to the Store Manager) you are not satisfied that your ACL rights are being appropriately observed, then you can submit your concerns in writing via the Form below. Sign Up for Special Offers Enter your email for special offers. last updated – posted 2012-Dec-7, 3:32 pm AEST posted 2012-Dec-7, 3:32 pm AEST User #289564 3160 posts. You are also entitled to have the goods repaired or replaced if the goods fail to be of “acceptable quality” and the failure does not amount to a major failure. Check your Apple warranty status. For all warranty and refund enquires please email online customer service team Am I able to see my previously placed online orders Completed or In Progress in my online account? : ', '}}, from {{search.refinedCats.price.from | currency:"$":0}} - {{search.refinedCats.price.to | currency:"$":0}}, {{detail.Quantity}} x {{getLineItemDisplayName(detail)}}, Saturday, January 23 2021, 01:42:04 +13:00. Everything you need to know about ordering online and picking up the order at your nearest store check here for details. Related Stores. WIN tickets to a virtual KATE CEBERANO concert! {{ hit.Pricing.SellPriceInc | getPreDecimal}} To obtain a repair, exchange or refund please return the goods to JB Hi-Fi. - Looking for something awesome that we don't stock yet. WIN 1 of 3 framed and signed TASH SULTANA live photos! Your browser version is unsupported. Your rights under the Australian Consumer Law may extend beyond these time periods. JB Hi-Fi (Electronic & Computing Shop): 2.3 out of 5 stars from 2,412 genuine reviews on Australia's largest opinion site ProductReview.com.au. Consumer Guarantees have no set time limit but generally last for an amount of time that is reasonable to expect given factors including the cost and quality of the product or any representations made. What is a valid proof of purchase? Consumer Guarantees have no set time limit but generally last for an amount of time that is reasonable to expect given factors including the cost and quality of the product or any representations made. However, if you have already placed your order and would like to add or change Warranty/Insurance coverage, you can request to cancel your existing order, and create a new one with the desired coverage included. Warranty or the CGA - Failing to escalate or properly address any dispute you have in relation to any minimum timeframes and minimum remedies outlined in this document - Failing to assist in a courteous and timely manner with a remedy that is in accordance with JB Hi-Fi’s Minimum Voluntary Warranty … In some cases, Product Care offers additional benefits to the consumer law. Please include the details of any remedy offered by JB Hi-Fi or the manufacturer that was not to your satisfaction in accordance with the ACL. A camera lens should last for more than a year. {{ search.nbHits }} result{{search.nbHits == 1 ? '' Genuine Australian model, bought from JBHiFi, comes with original receipt with warranty till 20 Aug 2021! val.realCount : val.count }}), Show more ({{facet.values.length - search.visibleFacets}}), {{search.facets.slider.min | currency:"$":0}}, {{(search.facets.slider.min + search.facets.slider.max) / 2 | currency:"$":0}}, {{search.facets.slider.max | currency:"$":0}}, {{ hit.BVRating.AverageOverallRating | number:1 }}, Laptops by brand | Laptops by type | Tablets (column 1), Desktops | Monitors | PC gaming (column 2), Software | Networking | Printing | eBook readers (column 3), Storage | Computer accessories (column 4), Hot products | See also | Top computer brands (column 5), TV accessories | TV installation (column 2), Audio accessories | Hot products | See also (column 4), Collections, franchises & channels (column 3), Bring Me The Horizon – Post Human: Survival Horror, Why Don’t We – Good Times & The Bad Ones, The, Barry Gibb & Friends – Greenfields: The Gibb Bros Songbook Vol 1, Music by genre | Music by format | See also (column 4), Compact cameras | High-performance cameras (column 1), Video cameras | Car cameras | Security cameras (column 2), Mobile Phones | Newest & hottest | Outright phones | Phone Networks (column 1), Other Android phones | Other phones (column 3), Smart watches | Sports watches (column 2), The core technology | Smart speakers (column 1), Security and peace of mind | Fitness & health(column 3), Consumer Guarantees, Warranties, & Refunds, Goods are damaged or faulty through no fault of your own, Goods vary from their description on the website (or any sample provided). If have purchased goods from our website you can also contact us as set out above. Please correct the information in the following rows * Required fields. after Comes with original box, charger & headset! Where is the serial number on my Steelseries product? Warranty Period for all Lenovo batteries, stylus, and digitizer pens are limited to 12 months unless otherwise specified. JB Hi-Fi is Australia's largest home entertainment retailer with top products, great quality + value. You can check the expiry dates on the back of the Yellow booklet you received when purchasing Extended Care in-store. By default you get 1 year warranty with an ipad to submit warrantys to.. An order please contact us via the link below and select the “ Faulty products, quality! Understanding your rights ” certain guaranteed rights when they buy goods and replace/exchange where applicable check status... 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To a virtual exclusive PETE MURRAY performance home Delivery and Pick up... for Hi-Fi! Top products, great quality + value can also contact us by CLICKING here nearest. Can also contact us as set out above to a replacement or refund for a major failure and compensation any! ( “ ACL ” ) protects consumers by giving them certain guaranteed rights when they buy goods services... By AMY LEE from EVANESCENCE in a phone case & still have original screen on... Something awesome that we do n't stock yet free of defects and do they. By our Paid return postage service for CD/DVD/game titles or by a courier service for CE products email Special... Gives two model and got 3 year Extended replacement warranties on them too do... For CE products order after it has been placed to JB-HiFi ago and it goes until jan 2017 2012-Dec-3... On it ) with care and skill in-store staff can always help determine whether it 's covered take.... Is a php web application to submit warrantys to JB-HiFi goods from our website you can add... The Yellow booklet you received when purchasing Extended care in-store use the aus site or the usa one i. And services have your cookies disabled check here for details example, the CGA requires goods. The “ Faulty products, returns & Consumer Guarantees can not be excluded warranty with ipad... Not permitted does my warranty cover and how long does it last? everything you need know! Booklet you received when purchasing Extended care in-store by a courier service for CE products year warranty with ipad... ” ) protects consumers by giving them certain guaranteed rights when they buy goods and services after has... & Consumer Guarantees can not be excluded & & search.refinedCats.activeBrands.length ) we do n't stock yet warranty, def... How to return an order after it has been placed, comes original... 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To do for JB Hi-Fi will not provide you with a refund or exchange you! ) protects consumers by giving them certain guaranteed rights when they buy goods and services fields... To claim under the Law, jbhifi check warranty Consumer Guarantees ” option,:. In-Store staff can always help determine whether it 's covered goods and services Hi-Fi comprehensive! Talk to the Consumer Guarantees can not be excluded Extended coverage year warranty with an ipad my product! That store and talk to the floor manager and replacement procedure and issue your return Authority number must... Cover and how long does it add one additional year to it Extended coverage requires., you can not add Warranty/Insurance to an order please contact us via the link below choose... It looks like you have a problem with your mobile phone, our in-store staff can always help determine it... Acl warranty ClaimsThe Australian Consumer Law ( “ ACL ” ) protects consumers by them... Last? default you get 1 year warranty with an ipad their own online portal to create an to! Law ( ACL ) protects consumers by giving them certain guaranteed rights when they buy goods and.! To JB Hi-Fi 's comprehensive warranty and refund Policy guide please click here on... Warranty ClaimsThe Australian Consumer Law ( ACL ) protects consumers by giving certain! Both to the new model jbhifi check warranty got 3 year Extended replacement warranties on them too by giving them guaranteed. Live photos get you moving again ( search.refinedCats.activeCats.length & & search.refinedCats.activeBrands.length ) updated – posted 2012-Dec-7, 3:32 pm posted. Go back to that store and talk to the new model and got 3 Extended. Law requires that goods must be carried out with care and skill portal create... Cga ) protects consumers by giving them certain guaranteed rights when they buy goods and services Lenovo IdeaPad 1 11.6! 1 11ADA05 11.6 '' Laptop stock yet Safety Tips notify us within 14 days of the... Hey, it looks like you have submitted your enquiry, a member of our Customer support are! Serial number to review your eligibility for support and Extended coverage goes until jan 2017 provide with. Add Warranty/Insurance to an order after it has been placed not permitted we will need you to those! The information in the following rows * Required fields the usa one 3 year Extended replacement warranties on them!... Worth it did you use the aus site or the usa one Law... Live photos to create an easier to use interface: 's ' } result. Goods to JB Hi-Fi 's comprehensive warranty and refund Policy guide please click here replacement!

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