Qui Sommes-Nous ? As an example, UK book retailer Waterstones undertook an overhaul and relaunch of their intranet in 2017 which they named Watson. Suzie Robinson, Intranet Manager at Waterstones, Leading UK bookseller Waterstones is always looking for new ways to engage customers and to provide the best possible experience in every one of its UK stores. Waterstones, anciennement Waterstone's, est une chaîne de librairies britannique fondée en 1982. Nous voudrions effectuer une description ici mais le site que vous consultez ne nous en laisse pas la possibilité. One of the emerging use cases after the launch was the ability to host in-store collateral on their intranet, which could then be printed in-house for campaigns. Becki Hall  •  Apr 11, 2019 - Find out how Waterstones has deployed a new intranet platform using Interact software, bringing together teams from over 300 stores to improve operational efficiency and customer service. Waterstones 'Watson' intranet homepage. Click and Collect from your local Waterstones or get FREE UK delivery on orders over £25. Les meilleurs Waterstones Comparatif et Guide d'achat de 2019 Les meilleurs Waterstones en revue Les meilleurs Waterstones Ici, vous voyez les gagnants de la comparaison, les meilleures listes et les nouveautés en un coup d'œil. It’s helping bring together employees who are spread across the country. Pinterest. Bring your people together for more effective working. An average-sized Waterstones shop sells a range of approximately 30,000 individual books, as well as stationery and other related products. Known internally as “Watson”, the new, cloud-based platform is the bookseller’s main communication channel. Ask questions. That speed and responsiveness is what makes Watson such a great communication channel, and why it’s a key tool for improving our employee and customer engagement, and our business as a whole.”, Plan & deploy a successful intranet with our most popular guide, Take a free 30-day trial or book a demo with one of our intranet experts, Flexible and attractive intranet homepages, Streamline business processes with online forms, Bring your people together for more effective working, Multi-channel communication from within your intranet, Interact the gateway to your digital workplace, Market-leading enterprise social software, Communicate in a relevant and impactful way, Your intranet available on any device, at any time, Empower every user to get the most from your intranet, Library of all our free resources on offer, Tap into expert advice with our free guides and ebooks, Intranet & comms events to help you on your journey, Browse our upcoming and on-demand webinars, Resources to help keep your organization and employees connected. I'm currently in charge of the day to day management and upkeep of Waterstones intranet service, 'Watson', as well as being responsible for internal communications throughout a business consisting of almost 300 retail outlets. “The campaign was a huge success and we smashed our targets for pre-orders, as well as achieving great results on launch day and beyond.”, Another example of staff engagement on Watson is the annual Waterstones Children’s Book of the Year competition. Second, we can update news and activities quickly, which means staff are always up to date with what’s happening. Workflow & Forms. “We are seeing more and more team sites being created in Watson,” says Suzie. This was an expensive way of working, and there were additional losses due to materials being damaged in transit. “Our booksellers can sign up to be longlist readers, and ultimately choose the best children’s book,” says Suzie. Broadcasts. We power internal communications. Interact is a complete intranet solution that unites workforces all over the world. Workflow & Forms. “They need the right tools to talk to each other and get the information they need in a simple way. “Users in stores can browse, select and print the materials they need, which saves on printing and delivery, reduces waste, and ensures that all in-store marketing can be deployed in a timely way.”, The trusted collateral area of Watson has helped Waterstones to greatly reduce in-store marketing costs. People are now talking to each other more, asking questions, discussing books, and seeking advice on how to deal with common customer-service situations, which is really helping to improve the business. Interact the gateway to your digital workplace. Interact Intranet • 2 Pins. Case Study . Qui Sommes-Nous ? “When a new Harry Potter book, called The Cursed Child, came out, we used Watson to get everyone excited and to manage all the logistical challenges around the launch,” says Suzie. IIP gold; implement new ERP system for ourselves and start looking at Agile methodologies for the Bespoke Development team. “As well as making us more commercially responsive, downloading and printing marketing materials from our intranet has reduced the cost of a high-quality print from £300 before to just £15. “First, we spend less time managing content on the site, which means we can focus on staff engagement and customer relationships. CONSTRUCTION MATERIAL SUPPLIERS,FLOOR CONCEPTS AND WATERPROOF ELEMENTS AND METALLIC INTERIORS. Waterstones has deployed a new intranet platform using Interact software, bringing together teams from over 300 stores to improve operational efficiency and customer service. They're smart, funny, clever, innovative and generally just brilliant. Downloading and printing marketing materials from our intranet has reduced the cost of a … “We can use our intranet to share information with our shops, publish schedules, disseminate lists of recommended books and more. Waterstones is a great environment to work in for retail. “One great example is the Head Office projects team area, which has lots of information about new shops, including space plans, timelines, documentation, checklists and other resources that help executives deliver projects more quickly and collaborate with other team members.”, Maximizing staff engagement and participation, Watson is helping to engage staff, getting them excited about new titles and promotions and helping to boost sales. More ideas from . Communities. Bookstore chain Waterstones has used their intranet, Watson, to great effect – allowing them to save money, save time, become more efficient and more productive. Associations; Boutiques Solidaires; Comment Ça Marche ? “There wasn’t any need to get IT involved and any changes that need making now, we can make ourselves.”, The homepage gives employees across the business rapid access to the information and resources they need. The lead time for printing and delivery meant some of the in-store marketing materials were also out of date by the time they arrived in store. It’s helping bring together employees who are spread across the country. "Watson is incredibly social. “Employees can access Watson from anywhere, which means they’re not tied to store computers and they can get the information they need on the move on their mobile devices,” says Suzie. “It’s helping bring together employees who are spread across the country. Bring your people together for more effective working. Flexible and attractive intranet homepages. That represents total cost savings of tens of thousands of pounds a year. The new pages are saving time for employees, while also delivering big cost savings for the organization. “We now use pages on Watson to host PDFs of marketing materials for important titles,” says Suzie. As of February 2014, it employs around 3,500 staff in the UK and Europe. Multi-channel communication from within your intranet. Whether it’s sharing customer service tips or learning more about that week’s bestsellers, Watson is the keystone to all Waterstones’ 283 stores. Manchester Met Uni Intranet … All this will enable them to deliver a better customer experience. “With Interact Widgets, we were able to build our homepage quickly and easily by dragging and dropping content and resizing elements in just a few clicks” says Suzie. Inscrivez-vous maintenant; Se connecter; Associations; Boutiques Solidaires; Comment Ça Marche ? Elddis IT Strategy. In the past, Waterstones printed point-of-sales materials and promotional materials for specific books and shipped them to stores by courier. Discuss. “Watson is incredibly social,” says Suzie. Integrations . Integrations . “Our shops are filled with passionate, knowledgeable booksellers, but they’re very dispersed,” says Suzie. Explore. Our people are our greatest asset. Waterstones has deployed a new intranet platform using Interact software, bringing together teams from over 300 stores to improve operational efficiency and customer service. Waterstones, formerly Waterstone's, is a British book retailer that operates 283 shops, mainly in the UK and also other nearby countries. Downloading and printing marketing materials from our intranet has reduced the cost of a high-quality print from £300 before to just £15. About Interact. Suzie Robinson, Intranet Manager at Waterstones, Delivering fast access to information via the homepage, Watson’s homepage, which is clear and intuitive, makes it easier than ever for Waterstones staff to keep up with the latest news and activities. To make in-store marketing more proactive, and to reduce printing and delivery costs, Waterstones has created “trusted collateral pages” on Watson. Waterstones is the last remaining chain of specialist bookshops on the high street. Click & Collect within 2 hours or buy online with Free UK Delivery on Orders Over £25. Katherine Waterston, née le 3 mars 1980 [1] à Westminster au Royaume-Uni, est une actrice américano-britannique.Elle est notamment connue pour son interprétation de Tina Goldstein dans la série Les Animaux fantastiques depuis 2016. That’s why they worked with Interact to introduce a new intranet, one they personalised as ‘Watson’. 2011 . Our people. Flexible and attractive intranet homepages. “We also have a range of other information on there, including current activities and promotions; company and industry news; and links to key contacts and discussion boards. We began to work for more and more universities including Sunderland, Teesside and York. 71 likes. That’s the only way we’ll be able to achieve our ultimate goal, which is to engage customers, sell more books and operate more efficiently.”, To maximize its success on the high street, Waterstones decided to retire its aging intranet platform. “We have a scrolling gallery with books of the month that stores should be focusing on selling to customers and featuring in store displays,” says Suzie. Turnover breaks through £5million. Forums. “There’s a double benefit for us here,” says Suzie. Interact Intranet • 1 Pin. Click and Collect from your local Waterstones or get FREE UK delivery on orders over £25. Livres. Analytics. People are now talking to each other more, asking questions, discussing books, and seeking advice on how to deal with common customer-service situations, which is really helping to improve the business.”, Watson also allows teams to set up their own sites to share information and support project management. Apr 11, 2019 - After experiencing rapid growth through acquisition, Mattress Firm implemented Interact Software to create an easy-to-use, easy-to-maintain, collaborative intranet that fully meets the needs of their business, and allows two-way employee engagement. Case example: UK book retailer Waterstones decided to centralize its point-of-sale and promotional materials on its intranet, Watson. Cons. Interact Intranet. 2010. Staff can get all the information they need within a few clicks, which saves them a lot of time and helps them stay focused on customer service.”. Interact intranet design inspiration. Intranet Design: Tips and Tricks. Faites vos achats avec Waterstones et collectez gratuitement jusqu'à 2.00 % pour vos associations préférées. “With Watson, it’s very easy to create new pages, which meant we could set up the trusted collateral area of the site very quickly and without any intervention from the IT team,” says Suzie. Waterstones has deployed a new intranet platform using Interact software, bringing together teams from over 300 stores to improve operational efficiency and customer service. Watson is Waterstone’s main communication channel now. Discover our full range of books, gifts, toys, stationery and audiobooks at Waterstones.com. Waterstones has deployed a new intranet platform using Interact software, bringing together teams from over 300 stores to improve operational efficiency and customer service. Leading UK bookseller Waterstones delivers great customer service with Interact. Forums. Interact the gateway to your digital workplace. 02 Jul, 18  •  < 1, Plan & deploy a successful intranet with our most popular guide, Take a free 30-day trial or book a demo with one of our intranet experts, Flexible and attractive intranet homepages, Streamline business processes with online forms, Bring your people together for more effective working, Multi-channel communication from within your intranet, Interact the gateway to your digital workplace, Market-leading enterprise social software, Communicate in a relevant and impactful way, Your intranet available on any device, at any time, Empower every user to get the most from your intranet, Library of all our free resources on offer, Tap into expert advice with our free guides and ebooks, Intranet & comms events to help you on your journey, Browse our upcoming and on-demand webinars, Resources to help keep your organization and employees connected. Since 2001, WATERSONS INDEPENDENT ESTATE AGENTS has established itself as one of the leading Estate Agents in the area, specialising in Residential Property Sales and Rentals across Hale, Hale Barns, Bowdon Altrincham and Timperley. Ask questions. Waterstones Solutions. Their shops are filled with passionate, knowledgeable booksellers, but they’re very dispersed. Multi-channel communication from within your intranet. United Kingdom: … Analytics. “This helps shop staff to be more productive and, even more importantly, to deliver a better service for customers on the shop floor.”, The new intranet provides a go-to resource for all employees, with information available on commercial activities and promotions, events, health and safety procedures and more. Interact Intranet • 33 Pins. Suzie Robinson, Intranet Manager at Waterstones, says, “Today, there are more forms of entertainment than ever, so we need to work hard to make our bookshops the most interesting places to be.”, To achieve this goal, Waterstones needs to engage and support its 3,000 staff, who are distributed across the whole of the UK. Discuss. “We wanted to keep our employees informed and engaged, but our old intranet was holding us back,” says Suzie. “The pages weren’t visually engaging at all, and there was no way for staff to interact with each other or to find the information they needed easily… It was also a lot of work for us in the intranet team, as content was difficult to update and manage.”. Broadcasts. Share ideas. Interact Intranet 's best boards. This is very poor. Streamline business processes with online forms. Se connecter ou S'inscrire pour collecter des fonds. “Partly due to Watson, we got more volunteers than ever this year – which shows how many people now follow news and activities on the site.”, Delivering time savings for the intranet team, Finally, but no less importantly, Watson allows Suzie and members of her team to add and update content very quickly and easily – with no input from the IT team. Explore books by Watson with our selection at Waterstones.com. We won a tender to develop the global intranet for William Grant. We employ technologists, physicists, chemists, linguists, canoe crafters, sky divers, game players, kayakers and hovercraft builders (we're not joking). Share ideas. Communities. It’s easy for everyone to stay up to date, and staff in different stores all feel like part of the same organization and the same team.”, Watson is incredibly social. That represents total cost savings of tens of thousands of pounds a year.”, Improving team working and customer service, Watson’s homepage links directly to discussion forums that employees use to get their questions answered and to provide even better service for customers in store. Elle compte près de 300 boutiques au Royaume-Uni, en Irlande, en Belgique et aux Pays-Bas. Â As an example, Interact customer Waterstones, who operate 275 stores across different locations within the UK, have utilized cloud access for their intranet Watson. Buy Contacts by Mark Watson from Waterstones today! Manchester Met Intranet Design Staff Directory Arts Award Professional Services Architecture Portfolio Summer School Art School. To bring distributed teams together across the business, and to empower shop staff to deliver consistently great service for customers, Waterstones deployed a new intranet based on Interact software. Streamline business processes with online forms. 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