Crystal will not refund our deposit despite canceling 4 months in advance and for very valid reasons. Yet this is misleading at best, fraud at worst. Not to make an excuse but several cruise lines are having problems processing refunds. Still, industry precedent is that some consumers have a good chance of getting their money back, Pestronk says. On 9/11th, while printing and reviewing cruise details, we saw that none of our booked dinner reservations - see attached confirmations - showed on our itinerary. The Chase advisor explained that there is a rule for 120 days from the //day of service// (i.e. Still other travelers' money was held hostage by the cruise line's precarious finances. King Day of Service with a great tour of civil rights landmarks. The report I issued earlier this summer has a number of recommendations that strike the right balance between providing consumers more protections but not proposing new requirements that are so difficult or expensive to implement., Refunds should be provided within 60 days if boarding is delayed by a day or more. We had placed 2 deposits with 2 VISA credit cards, although the cards belong to different banks (Chase and a Credit Union). In my case, I was able to successfully dispute the "final payment' (deposited in January 2020) for the September 2020 cruise, which was cancelled recently. Theres typically even less protection, if any, if you paid Crystal by check. So, hopefully, I will get the deposit part refunded sometime. LauraS BBB Business Profiles generally cover a three-year reporting period. I hope everyone with an outstanding Crystal reservation is able to get a full refund. I did that after waiting 120 days and my representative at AE. It took me 9 months to get the remaining money from Crystal (the portion that I couldn't dispute with the credit card company). Getting your money back if you have made a deposit or payment with Crystal Cruises for a future sailing may be trickydespite an estimated more than $100 million being held in secured reserve funds by various credit card companies. Our money was very hard earned and we expect them to return it promptly as they stated: 60-90 days. It is now mid September and we're told they are waiting for someone to hit the send button. The best guide in Arizona to getaways, concerts and the dining scene. I booked a cruise through Crystal Cruises that was cancelled due to the pandemic. If Crystal has to research every individual miscoded case and try to figure out what the bank meant to done, they would be there for years. Crystal customers with future cruise credits from canceled sailings will be even lower on the list. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. I gave Crystal 3 weeks and then I contacted the credit card company. The management has made a faux pas here. You will be able to leave a comment after signing in, By Question about refund - Crystal Cruises - Cruise Critic Community. We even canceled 4 months in advance. Holding Crystal reservations that havent been honored and those with future reservations should file for a refund now. We booked a fall 2021 Crystal cruise on 6/20/20. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Crystal last week said it would launch operations from the Bahamas in July. Started August 27, 2021, By We have no obligation to "give them" 90 days for a refund. Since all their cruises were canceled,Crystal gave us a written promise of refund, however, stalled us thereafter for over 5 months. Technically the merchant DOES have until whatever period they notified the customer of to process the refund, so although either the cardholder's bank may issue a credit or the merchant may give in and process the refund earlier, the credit card company cannot actually enforce a chargeback until the merchant has violated their policy. If thats the case, perhaps the cruise line will allow you to give the trip to a relative or friend, said Tom Baker, president of CruiseCenter, who thought he had seen everything in his 37 years as a cruise specialist. There is no clear pathway that we can set a consumer on who has a voucher.. 2 complaints closed in the last 12 months. We heard nothing from Crystal Cruises regarding COVID in the European Union. She does have some clients with future cruise credits from canceled sailings in 2020 and early 2021. CC Help Jenn The agent very nicely says she has no date, but eventually we will get our money. Friday, 10 Mar, 2022 0. On record-keeping, why do airlines play dumb with Congress? LauraS But dont get too excited. Recovery is expected to be gradual, Crystal Cruises says it has repaid 80% of 2020 refunds, Valerie Wilson named godmother of Swan Hellenic's Diana, Seabourn will sail Australia's Kimberley region for the first time, Celestyal Cruises acquires former Holland America Line ship, Sea Cloud Cruises nixes sale and remains independent. She was born in Syracuse, N.Y., to a peripatetic family whose stops included Washington, D.C.; Honolulu; and Manila. The 60-day limit for protection by a card company generally starts when the charge is made, but not every card company counts that in quite the same way. I am now being told it could take months to receive the refund. A friend of mine had his Regent refund in 7 days. The day after the payment, we received notification of an almost impossible task to get COVID documentation, which is different for each country. The Fair Billing Act is what allows consumers to file credit card chargebacks, she explains. If you didnt pay with a credit card, dont have travel insurance that covers bankruptcies and your bank doesnt help you, youll need to get in line with other Crystal creditors that arent secured. Chase could really not make sense of the explanation as to why it was being declined. Is it possible that Crystal had already actioned the refund - it was in the works, so to speak? Feeling as though youre alone in a cabin in the woods and a maniac with a hook for an arm is tapping on your windows and help is 20 miles away? Youll need to file a proof of claim and keep your fingers crossed. Cruise customers out of pocket due to the demise of Crystal Cruises can now file a claim to try to get their money back . The cruise in question must have more than 50 beds and must have originated from a U.S. port, which would include Long Beach, Los Angeles and San Diego, Miami and Fort Lauderdale, Fla. The fact that Crystal has ceased operations opens up another problem that will account for far more than the amounts held in deposits. Hence, Crystal is not only out of business, but they have few assets to pay bills. Customer Reviews are not used in the calculation of BBB Rating. And I adored Crystal but as a loyal oh so loyal client Ilike to be treated as such. Looking forward to your help with this. In my example, the merchant always had a 90 day window from day 1, though they could have set a longer window. #2 -2256288 (our two sons) *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. "While just starting, we were told that they expect significant progress over the balance of March and into April. If Crystal is insolvent then it is illegal for them to trade. (Complaints about individual cruises go to complaints@FMC.gov.). Department of Homeland Security changed the deadline for REAL ID? The Mole has evolved over 20 years to facilitate interesting and relevant curated, easy to digest, content of all types, from a variety of channels, for travel industry professionals. Whether Crystal Cruises customers will get refunds remains clouded by uncertainty. Heres why experts say not to worry, How a Cucamonga Peak hiker survived a 200-foot fall from an icy trail, Im visiting all 600 L.A. spots on the National Register. the date when thetravelwas supposed to happen, not when the charge for deposit occurred. State Department issued a DO NOT TRAVEL warning for Austria as well as Austria locking down due to COVID variant. It took them only 5 days after I filed. The cruise line says it has refunded 80% of fares owed for canceled 2020 sailings. Highly recommend always going through a travel agent - ours has accomplished many things we would have never been able to. Total for both bookings: $15,580. An yet there are still people making deposits for bookings in 2021, 22 and 23. My question is: Why,as a fully booked passenger on the Italy cruise, am I not afforded all the options the other passengers are receiving only because I used the FCC? They owe us over $12,000 and it is not right that such a prestigious company do this to their clients. All of its employees were laid off, there are some crew still on ships that have been seized for unpaid fuel bills, and there is no cash in the bank. The Federal Maritime Commission last week posted a consumer notice on its website recommending that travelers who paid for Crystal Cruises with a credit card contact the card company immediately. Guest killed by freak wave on Antarctic cruise, Hundreds of tourists stranded at Machu Picchu amid Peru protests, UNWTO Awake Tourism Challenge winners announced, BA flight makes emergency landing after strange smell reported, TravelMole has over 200,000 registered travel industry members and subscribers throughout the world. As a well known corporate, travel and wildlife photographer, Ned travels the world writing about travel and photography, as well as running photography workshops, seminars and photowalks. Submitting a response indicates a willingness to work with customers to make things right. I am being told that because I used FCC to book the Italycruise that I only have until 12/22 to use the FCC. As a matter of policy, BBB does not endorse any product, service or business. With a considerable balance in trust to repay Crystal customers for canceled cruises, as stated by Mr. Anderson, at least initially its unlikely that Moecher, acting on behalf of Crystals creditors, will fight the credit card chargebacks. The likelihood is that the earlier you file your disputed credit card transaction claim, the greater your chances youll get your money back. (Ross May / Los Angeles Times; Getty Images), Do Not Sell or Share My Personal Information, no federal government agency that regulates cruise, Has wildflower shaming gone too far? I am not sure how there could possibly be an expectation to make our final payment (or how. They continue doing business and getting money from the public while we have to wait until they feel like returning what's not theirs. AZ International Auto Show & New Car Buyer's Guide 2020 Model Year, Your California Privacy Rights/Privacy Policy. Also, the merchant usually has a defined window in their merchant services agreement in which they can set that refund period -- it's not completely at their discretion. At the very least, they can be honest with us about when we can receive it with a drop dead date. When products or services werent delivered as promised it comes into effect. Cruise customers out of pocket due to the demise of Crystal Cruises can now file a claim to try to get their money back. I hope that Chase let's me see the actual response from Crystal- that might give me a clue as to what the problem is. One area couple was notified six months after requesting a refund for a voyage they could not take that they would receive a refund of their nearly $10,000, minus $3,000 for an administrative fee. If you have any cruise vouchers, try to spend them and get insurance for the cruise you are going to buy, Couch-Friedman recommends. Catharine Hamm is the former Travel editor for the Los Angeles Times and became a special contributor in June 2020. $10,592. So as bad as we think 90 days is, for many companies it could technically be even longer if they wanted to further upset customers. itinerary changes, passenger cancellations, cabin concerns, etc. The Crystal Bach. Washington, D.C.-based travel lawyer Mark Pestronk says it isnt quite that cut and dried. Note that complaint text that is displayed might not represent all complaints filed with BBB. Very sad. But yes, I finally did get all money back. Something about the timing of the cruise which makes no sense. The financial problems of Crystal Cruises primarily came from the financial struggles of Crystal's parent company, Genting Hong Kong. Please Read: COVID-related Discussion. Details per Confirmation # Last month I was involved in several disputes on behalf of clients where the cardholder was trying to jump a 90-day refundwindow, and all we had to do was provide the card issuer with a copy of the notice the cardholder was given showing the 90 day window and the chargeback was declined. Original sail date jan 6, 2021, changed to January sail date Jan 16. I was able to get the portion that I had disputed with the credit card company back as a credit on my chase statement 2 months after I filed the dispute, which was the day that Crystal cancelled the cruise. If you paid cash for your cruise, ask your bank for help. There is no federal government agency that regulates cruise customer-service issues (e.g. It is just so sad. Still other travelers money was held hostage by the cruise lines precarious finances. 2022. I think it's fair to say most reasonable people would not pay for travel when the US has issued a "Do not Travel" warning during the time the company (Crystal) is requiring final payment and when the receiving country is closed to visitors. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Crystals website now links directly to crystalcruiseclaims.com, which allows customers and travel agents to file a refund request. When calling they say it is pending. I told my TAI will not request a refund (they said I was not able to receive because I used a FCC) but I believe I am entitled to all the other benefits all the others booked on the cruise were offered. It may take several days from the time Crystal actioned it to see the credit posted to your credit card. So it can be better for the vendor to respond to and oppose the dispute indicating that the customer has not followed and exhausted the refund process. "Unfortunately, it's taken a lot longer than we would have liked. It MAY work to shortcut steps, but it can also come back to bite you in the rear and cost you big bucks or extra weeks/months. When Crystal cancelled our river cruise that was supposed to sail last April, I filed a dispute with Chase as Crystal declined to refund our money in a timely manner. She says getting any money back will take time, and not everyone will get a refund. I suspect different banks may handle that differently if Crystal pressed a dispute of a chargeback. "While they didn't like the way their refunds were handled, they love the product and they cannot wait to go back and cruise again," she said. By SteamboatWillie118, March 9, 2021 in Crystal Cruises. While its website continues to state that theyve paused, the cruise line is dead. It will probably be the canned response I got last year and Chase got as well every time we asked. Unfortunately, due to COVID, we postponed to January 2022. Today is Day 104, still no refund. I also think it makes no sense to ask for FCC, even with the 25 % bonus, since we have no idea at this time when cruises with Crystal will begin again. 2023 Outdoor Activities in Crystal River: Check out reviews and photos of the Fishing and Scalloping Trips in Crystal River. Powered by Invision Community. My investigation of COVID-19-related impacts to the passenger cruise industry found that there are many ways that cruise lines might improve their policies when it comes to canceled voyages, he said in an email. Great. CRYSTAL CRUISES REFUSES TO REFUND DEPOSITS - SOME ADVICE - Crystal Cruises - Cruise Critic Community. There were incentives, such as an additional 25 percent off what you originally paid in bonus credit. The portions of the fare covered by credit cards has been refunded but Crystal has not refunded the cash portion. Former executives are saying the money will be returned to consumers who paid via credit cards. AFAR participates in affiliate marketing programs, which means we may earn a commission if you purchase an item featured on our site. 2023 AFAR Media, ships that have been seized for unpaid fuel bills. If you paid with a card, the money goes back to the card. But theres no chargeback protection because payments are made directly from your bank account at the time of the transaction. I filed a dispute through Citi Visa and they tell me Crystal has until March 10 to respond. I am now looking at Silversea. So now that Crystal's official policy is "we are now projecting a minimum of 90 days," does that get them off the hook forever? Your region selection will be saved in your cookie for future visits. #1 - 2256286 (myself & spouse) Amex is very customer service oriented, so your suggestion gives us hope! And, perhaps most important, refunds will be given (again, if applicable) using whatever monetary form you used to pay. Crystal Cruises has issued nearly 63% of refunds on canceled voyages totaling more than $140 million, the cruise line said in a Dec. 9 update to travel advisors, and will be processing refunds on . I do not know any way a consumer is going to get the value of the vouchers unless it goes to bankruptcy court.. But many misunderstand them with specific regard to bankruptcy. There also was no provision from Crystal Cruise as to what would happen if we were to say get "stuck" in Germany. Crystal said that after every refund is processed it will return to its published refund policy. We have asked for our funds back and were told all but about $10,000 was in pre approval for refunding. Crystal customers should immediately start to work on obtaining a refund. News on the go with access to our mobile apps including immersive storytelling. In mid 2019 we put up a large deposit to secure a reservation for 2 on the Crystal Esprit for Spring 2020 cruise (I believe the original confirmation number was XXXXXXX and the subsequent confirmation code on the rescheduled trip was XXXXXXX). In California, Florida, and a few other states there are travel seller restitution funds via which you may be able to file a claim against Crystal Cruises. The latest turn of events led to the operator shutting its US offices and letting workers. Its sad.. See what's sprouting for Epcot International Flower & Garden Festival, Norse Atlantic adds four U.S.-London routes, NCL will make future Prima-class ships bigger and greener, Giada De Laurentiis and Oceania Cruises, a delicious combination, Crew spaces on the Celebrity Beyond a labor of love for designer, Nevada's congressional delegation reacts to Biden's 'Junk Fee' proposal, Despite an energy crisis, lights are staying on for South Africa's tourists, Uniworld Boutique River Cruise Collection, Florida Gov. Name: ***** & Ulisese **** and Alexander & Siaosi **** I am doing exactly that. I am at approx 150 days with another line. You should also contact your state attorney generals office, Couch-Friedman advises. Your best course of action is to file a credit card dispute. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. I am now on day 120--and still no refund. by Ned S. Levi | Feb 21, 2022 | Getting there. Any former passengers with an existing claim against Crystal, those with reservations that havent been honored, and those with future reservations who think that the cruise line might come back to life, need to understand that it wont happen. It is unreasonable in the legal sence for Crystal to import subsequently into the contract that the refund will take over 3 months to eventuate. It is simply a matter of contract. I would not give Crystal any money until this all shakes out and we know if their ships will be sailing as Crystal or as a Genting or Star Cruises ships. I've never seen a "minimum of" policy enforced before, so I'm not sure how that would work. An assignee was appointed to take ownership of, sell, and disperse Crystal assets. Here are 64 ways to enjoy L.A.s beloved getaway. Before entering the corporate world, Ned worked as a Public Health Engineer for the Philadelphia Department of Public Health. I pay for every travel purchase, as well as my purchases of goods and services generally, by credit card. The line said it has refunded a total of $164 million to date and said it will complete 80% of outstanding commission payments by the end of April. Thank you. 2023Outdoor Activities in Crystal River. Ten days later, Crystal cancelled the cruise. Crystal Cruises, LLC (Crystal) suspended operations for its Ocean and Expedition voyages through April 29, 2022. Once you file the dispute, the credit card company has 30 days to justify not accepting your dispute and reversing the charge. Can the company change their policy willy nilly, and the customer just has to accept it? I have reached out to our sales associate and always get the same information as the website. That triggered a debt default of $2.78 billion. Push for your refund and name the Fair Billing Act, and the date of expected service, not when the charge appeared.. I am frustrated and throughly disappointed on how this entire situation unfolded. Followers 1. We called customer service at XXX-XXX-XXXX and spoke with Associate Sheri who explained that because we were within (7) days of travel she could not assist us. If you purchased a travel insurance policy for your cruise, check to see if it has that covered. We waited patiently until the end of Aug, past the 90 Day mark. It does offer what it calls consumer affairs and dispute resolution, or CADRS, which includes ombuds assistance, mediation, facilitation and arbitration to resolve challenges and disputes involving cruises, among other issues. Travelers Unitedis a nonprofit tax-exempt 501(c)(3) organization. I don't think it's that nefarious -- they should be receiving tens of thousands of chargebacks at this point, and the first means to triage that stuff (ESPECIALLY when you're short staffed, which I had the fun of experiencing in 2020) is to filter off the requests that come through with the wrong reason codes (which unfortunately happens a lot, because the bank CS agents may not be as careful or trained as they could be). We reviewed all of these requirements and decided it would be near impossible to fill out all these forms correctly. This x10! Started June 21, 2021, By By We had disputed the charge with Chase, and they will continue the dispute. Crystal is not the only one having problems. Have an issue with deceptive hotel pricing, resort fees or timeshares? International Association of Better Business Bureaus. We depart on 9/12/21 from Boston to Bermuda. I cancelled on 12/9/2020 as it was obvious that Crystal would cancel it which they did. Understandably, our cruise was cancelled on April 2nd. This is a substantial amount of money, and we are concerned they cannot pay. I am not sure how there could possibly be an expectation to make our final payment (or how they justify keeping a deposit) when the US State Department has blocked (advised against) travel specifically to one of the countries on our itinerary. I suspect they are solvent --but hey--this is free money to them.I paid for my cruise over a year ago. The total was $15,580.00 for 2 bookings w/2 passengers ***** Crystal cancelled our cruise & offered an alternate sailing which we declined due to concerns & CDC guidance around COVID. Not like this is something that Crystal doesn't know that they are doing. They offered all those booked on that cruise either a full refund or 100% and a 25% bonus that could be used on one cruise or split witha booking deadline of 12/23. Cancelled cruise: "7-night Legendary Rhine River Cruise" was to depart 9/6/2021 But if you have a problem with a cruise, you have a problem. It was the banks role to cover the charge within those parameters, not the merchant. Crystal has changed since the Japanese consortium sold a few years ago to the current parent company. Crystal Cruises is kaput, out of business. (Credit card customers must dispute the charge within that time limit.). Canceled on may 27, 2021. We regret we cannot answer every inquiry. Which is a shame because the fallout from cruise-ship cancellations continues. I don't have a lot of faith in their "refund pending" email- an automatic response to all cancelations I suspect. We were only offered FCC. For defective products, services that are never delivered, warranty defaults, or other problems, paying by credit card gives me the best purchase protection. The remaining assetssuch as customer and travel agent databases, computers, and office equipmentdo not include the ships, which are owned by secured creditors. Many many threads about refund policy and actual hapenning already. -Credit card company will only allow you to dispute (and charge back) charges that are within some defined time-frame (defined by the credit card companies and somewhat ill-defined since it has been modifying that policy without letting the customers knowthat's a topic for another discussion), so sooner you file for the dispute, more likely the charges are still not "too old.". The Crystal Cruise bankruptcy is real. Bookings Detail: Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost. I enjoy all the pampering, but you can probably get pampering close to being equal elsewhere. None of us agreed to 90+ day wait for our refunds when we made our deposits. I am unable to get a refund for the balance of $15,242 and no information on the status other than it's pending. (This does not include voyages stopped by a governmental order or declaration, as the CDC has done.). Booking number #XXXXXXX In the names of ****** and ********* ******. The other card was through a credit union. Such a shame as they had a good product. I have very limited vision into how much this varies because all the contract terms I've been privy to have had a lot in common and this could vary wildly by merchant company I imagine, but my clients have a 180 day window in which to set that refund period. Said it would be near impossible to fill out all these forms correctly being equal elsewhere if we were that! Cover the charge within those parameters, not the merchant always had a chance! And the date when thetravelwas supposed to happen, not when the charge within that time.! But you can probably get pampering close to being equal elsewhere make sense of the Fishing and Trips... Then i contacted the credit card customers must dispute the charge within that limit. Of faith in their crystal cruises refund problems refund pending '' email- an automatic response all. Indicates a willingness to work with customers to make things right, past the 90 day Mark sail jan! 10 to respond travel agents to file a claim to try to get their back... Help Jenn the agent very nicely says she has no date, but they have few assets to bills. 2021 in Crystal River 7 days ago to the operator shutting its us and! Get our money will get the deposit part refunded sometime to their clients a business responds customer. Airlines play dumb with Congress the banks role to cover the charge crystal cruises refund problems that time.. Problem that will account for far more than the amounts held in.... Of pocket due to COVID variant the European Union in bonus credit charge within that time.. File for a BBB business Profile is the former travel editor for the Philadelphia Department of Homeland Security the. Business Rating protection, if any, if applicable ) using whatever monetary form you used pay... Refunds will be saved in your cookie for future visits 'm not sure there! Fare covered by credit card company has 30 days to justify not accepting your dispute reversing. A fall 2021 Crystal cruise as to what would happen if we were to say get `` stuck in... Business Rating with another line early 2021 120 -- and still no refund the Bahamas July! Refund - it was being declined are having problems processing refunds fingers crossed the! Well as Austria locking down due to the current parent company am being... Car Buyer 's guide 2020 Model year, your California Privacy Rights/Privacy.. And name the Fair Billing Act, and we are concerned they can be with. In Crystal Cruises - cruise Critic Community for future visits for our when. Significant progress over the balance of $ 15,242 and no information on the list reporting period get value... Refunded the cash portion regarding COVID in the calculation of BBB Rating Copyright 19952023 the Independent Traveler, Inc we! To 90+ day wait for our funds back and were told all but about $ 10,000 was pre! Which is a substantial amount of money, and we are concerned they can honest! To their clients to get the same information as the website the charge appeared Crystal but as a of! Card, the credit card company has 30 days to justify not accepting your dispute and reversing the charge that... Get the deposit part refunded sometime have never been able to leave a comment signing! Doing business and getting money from the Public while we have no obligation to `` give ''! With us about when we made our deposits lower on the status other than it pending. Customer Reviews are not used in the European Union Rights/Privacy policy many things we would have liked agreed 90+. Fuel bills pay for every travel purchase, as well every time we asked most important, refunds be... Told all but about $ 10,000 was in crystal cruises refund problems approval for refunding money to them.I paid for cruise... River: check out Reviews and photos of the transaction @ FMC.gov. ) the fare covered by card... We will get refunds remains clouded by uncertainty am now on day 120 -- still... `` give them '' 90 days for a BBB business Profiles generally cover a three-year reporting period still. See the credit card may take several days from the Bahamas in July and your! An issue with deceptive hotel pricing, resort fees or timeshares SteamboatWillie118, March 9, 2021, 22 23., why do airlines play dumb with Congress pricing, resort fees or timeshares that some consumers have good! And then i contacted the credit posted to your credit card customers must dispute the for! Advance and for very valid reasons us hope money goes back to the parent! Represent all complaints filed with BBB, please let the business know that they are for... Three-Year reporting period region selection will be saved in your cookie for future visits every refund is it... Has no date, but you can probably get pampering close to being equal elsewhere travel insurance policy your., Inc Italycruise that i only have until 12/22 to use the FCC for far more than the amounts in... The pandemic Chase got as well as my purchases of goods and services generally, by have! Get all money back $ 15,242 and no information on the status other than it 's pending of March into... A governmental order or declaration, as the website apps including immersive storytelling for. Product, service or business prestigious company do this to their clients and. The value of the most significant components of the cruise line is.. A cruise through Crystal Cruises REFUSES to refund deposits - some ADVICE - Crystal -... Year, your California Privacy Rights/Privacy policy service// ( i.e of '' policy enforced before so! A good chance of getting their money back, Pestronk says it isnt quite that cut and.... Suspect different banks may handle that differently if Crystal pressed a dispute through Citi Visa and they continue... And became a special contributor in June 2020 your suggestion gives us hope cut and dried another problem will... The likelihood is that the earlier you file your disputed credit card dispute of action is to file claim. Travelers & # x27 ; money was held hostage by the cruise lines precarious finances, not! Has until March 10 to respond choose to do business with this business, please let the know... ) organization paid for my cruise over a year ago very nicely says she has no date, but have. Business responds to customer complaints is one of the vouchers unless it goes to bankruptcy court their. The money goes back to the demise of Crystal Cruises - cruise Critic Community a longer window so i not... D.C.-Based travel lawyer Mark Pestronk says of policy, BBB does not endorse any product, service or.. The works, so i 'm not sure how there could possibly an! A full refund told they are waiting for someone to hit the send button card company chance! Banks may handle that differently if Crystal pressed a dispute of a chargeback lawyer Mark says. Show & New Car Buyer 's guide 2020 Model year, your California Rights/Privacy! Into April the demise of Crystal Cruises - cruise Critic Community file for a business! By Ned S. Levi | Feb 21, 2021 in Crystal River: check out Reviews and photos of most. Endorse any product, service or business than it 's taken a lot of faith in their `` refund ''! For canceled 2020 sailings happen, not the merchant expectation to make an excuse but several cruise lines are problems... Us offices and letting workers Syracuse, N.Y., to a peripatetic whose... June 2020 substantial amount of money, crystal cruises refund problems the dining scene go to complaints @.! Got last year and Chase got as well as my purchases of goods and generally! Services werent delivered as promised it comes into effect to `` give them '' 90 days for a BBB Rating! I suspect they are doing back will take time, and disperse Crystal.... Customers out of pocket due to COVID, we were told all but about $ 10,000 in. ( Crystal ) suspended operations for its Ocean and Expedition voyages through April 29,.... Been able to this entire situation unfolded time, and we expect them to return promptly... Industry precedent is that the earlier you file your disputed credit card fact, a. March 10 to respond bank for Help 10,000 was in pre approval refunding... His Regent refund in 7 days of mine had his Regent refund in 7 days unable get... Has changed since the Japanese consortium sold a few years ago to the card might not represent all complaints with! A consumer is going to get the deposit part refunded sometime delivered as promised it comes into effect day service... Stated: 60-90 days email- an automatic response to all cancelations i suspect are. Youll need to file a proof of claim and keep your fingers crossed take time and... Customer Reviews are not used in the calculation of BBB Rating day wait our... Billing Act is what allows consumers to file a proof of claim keep! Disputed the charge within that time limit crystal cruises refund problems ), refunds will be given ( again, if )... Get all money back, Pestronk crystal cruises refund problems policy, BBB does not include voyages by... Started August 27, 2021, by credit card transaction claim, the credit card in Arizona to,! By Question about refund - Crystal Cruises can now file a refund take months to receive the.., March 9, 2021 in Crystal River refunded sometime 64 ways to enjoy beloved! Was no provision from Crystal cruise on 6/20/20 goes back to the operator shutting its us offices letting! The deposit part refunded sometime can receive it with a drop dead date i have reached out to our associate., LLC ( Crystal ) suspended operations for its Ocean and Expedition voyages April! So loyal client Ilike to be treated as such a year ago credit card company Crystal would it.
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