Door to Door and Overnight Delivery Please note: We are currently experiencing a high email/call and order volume due to loadshedding. The claims are honored quickly after verifying all the information, giving you extra convenience. They have had their devices for over a year, meaning the Fitbit warranty no longer applies, and then, out of the blue, the device stops working. It does not offer extended warranties on its products. If you would like to upgrade to another membership, complete your order, navigate back to the cart to add another membership. Thank you 30 day returns | Buyer pays for return shipping | See details - for more information about returns. You can remove them yourself. It only covers defects in materials and workmanship, making it a manufacturer's warranty. Thats usually a problem with the Bluetooth connection. Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. What to do when Fitbit stops or wont sync at https://www.myhealthyapple.com/fitbit-versa-not-syncing. You can enroll in Verizon device protection during an open enrollment period or when an eligible device transaction occurs, such as adding a line, upgrading your device or getting a new device/service. TRIED ALL AVAILABLE SOLUTIONSUNLESS THERES SOMETHING YOU CAN PROVIDE? You must purchase FPP within 30 days after your purchase. Fitbit will not warrant damage that occurs due to failure of properly following instructions related to the product's use. Another reason to use this warranty would be if your screen's display has become dull or not as bright. From there, they will probably ask you to mail the device to them in the original packaging, or safe packaging for transport. International customers can shop on www.bestbuy.com and have orders shipped to any U.S. address or U.S. store. Heres our article with all the methods to contact Fitbit support: How to contact Fitbit customer support about problems and warranty info. You must return the Product to Fitbit to receive a refund. It looks like the Fitbit account you are currently signed in with already has a membership. We do not recommend sending an email, since that is not checked as frequently. I started my love affair with computers way back in elementary school with the Apple II. Try Tom's or Crest. See the Fitbit. In addition, these Limited Product Warranties do not apply to damage or defects caused by (a) use with non-Fitbit products; (b) accident, abuse, misuse, mishandling, flood, fire, earthquake or other external causes; (c) normal wear and tear or aging of the Product such as discoloration or stretching; or (d) operating the Product (i) outside the permitted or intended uses described by Fitbit, (ii) not in accordance with instructions provided by Fitbit, or (iii) with improper voltage or power supply. Fitbit does not refund any delivery and handling charges, gift wrap fees, or taxes paid (such as state, customs, or VAT. Please contact Fitbit Support directly. You will receive a verification email shortly. Perhaps the battery's not lasting anywhere near as long as it used to. The main reason you would want to use this warranty is if the strap on your wristband has broken or wore out. 2 Reply curiopath 2 yr. ago Forget toothpaste, and baking soda, all that junk, you never know the results you're going to get. First, locate your receipt and proof of purchase to verify that your Fitbits warranty is still valid. 9H hardness, 99.99% HD clarity, and maintains the original touch experience. But insuring your electronic devices with the best phones and electronic insurer is a better choice. Thanks for being a member! Were very sorry to hear about the problems with your Fitbits screen. Why not try out one of our plans risk-free for 30 days? If possible, back up your Fitbits data to the app by syncing your device and/or export your data from your, For smartwatches like the Sense, Ionic, and Versa Series, go to, For trackers like the Charge or Inspire, go to. Lets fix it! It just straight-up stopped working. To obtain warranty service, a returnauthorisation must be requested from our customer service team. You can get back to your regular exercise in no time. When verifying your warranty information, you may be told that your product doesnt meet Fitbits warranty policys replacement requirements. Fitbit Inspire 3: We found a lot to like about the Inspire 3, Fitbit's cheapest entry-level device. As low as $1.11 per month with an annual plan Purchase. The activation date is the day you set up your device. The deductibles are friendly, starting at $29 and not more than $99. AKKO Phone-only Protection - starting from $6/mo, Device Manufacturer Warranty Problems: 7 Things to Watch Out For, A Definitive Guide on Corporate Device Coverage Policy for Employees Working From Home, Insurance for Cameras: Learn About AKKOs Protection Plan. USB Power Adapter, Warranty Card, User Manual: Fitness Smartwatch, Charging . Phones with foldable screens cost up to $15 per month. Unlimited claims for eligible device breakdowns, accidental damages, and theft. For Fitbit Charge5 TPU Screen Protective Shell Case Scratch resistant Soft Cover. Expert advice to the latest news. Good Morning, my daughter bought a Fitbit versa few months ago, she started complaining about a line coming in between the screen. Thanks to Fitbit's fantastic warranty program, you'll be back to sweating from working out instead of stressing out in no time! Featured Products Minnow Driver Kit 70 Lifetime Guarantee $14.99 Mako Driver Kit - 64 Precision Bits 441 Lifetime Guarantee $39.99 Essential Electronics Toolkit 569 Lifetime Guarantee $29.99 Get the best of iMore in your inbox, every day! The Fitbit warranty does not cover many things, and it is wise to know them even before you purchase your device. Use Discount Code: NOFEE at Checkout for FREE Activation! Need multiple plans? Include the return authorization number with your return, along with a copy of your original sales receipt (if available) or a notice that the Fitbit was received as a gift. It's moved! Here is the Fitbit warranty for the Philippineswhich lists a one-year warranty. Another option is to check how you purchased your Fitbit. Unfortunately, Fitbit device trackers like the Inspire, Charge, Alta, etc. Just wanted to get an idea before I go purchase another one. Repair the Product at no charge, using new or refurbished replacement parts. this article to learn how to locate your Fitbits serial number, https://www.myhealthyapple.com/dropped-fitbit-in-water-can-i-swim-or-shower-with-my-fitbit-device-are-fitbits-waterproof, Fitbit Versa not syncing? In the event repairs are available, refurbished parts may be used to repair the goods. Uh oh! (Which includes battery test and no issues were Sorry to hear that your Versa isnt working as expected and that its stuck on a black screen. Some jurisdictions do not allow limitations on the duration of an implied warranty, so the above limitation may not apply to you. These Limited Product Warranties are valid only in the jurisdictions where the Products are sold by Fitbit itself or through its authorized reseller or agent and is valid to the extent permitted by the applicable laws of such jurisdictions. Send in both the device and all accessories, including all parts included in the original packaging, in a good physical condition. Use the arrows to choose products to compare. All Fitbit's come with a one-year limited warranty directly from the company itself. Since Fitbit offers 2-year warranties in many countries, including the EU, on paper it seems that Fitbit intends their products to work for at least 2 years. How to set it up, so you dont lose data, Cancel Fitbit Premium or Coach using your iPhone, Android, computer, or the web. This Limited Product Warranty does not cover software embedded in any Product and related services provided by Fitbit. Shipping and handling charges may apply except where prohibited by applicable law. Thank you for signing up to iMore. No Fitbit reseller, distributor, agent or employee is authorised to make any modification, extension or addition to this Limited Product Warranty. Just remember, you only get 30 days from the date-of-purchase to opt into the extended . For example, if its your Fitbit Versa, do not send in the charger or the bands. But we do have some suggestions of how to contact Fitbit. wikiHow is where trusted research and expert knowledge come together. Then, she needs to have her proof of purchase (sales receipt) available to prove the date she purchased the Fitbitwhich is also the date the warranty begins. He is still under warranty. The band lock does not stay tight in the lock position to the Fitbit on the left side. However, since we are not the Fitbit company, we highly recommend you reach out to Fitbit Support before you purchase or are gifted a new Fitbit to confirm how you would get service under the warranty if needed. If you received yours as a gift. Since you wear your FitBit on your wrist, it's relatively likely to get scratched eventually. Hello I got a Fitbit versa 3 for Christmas, my grandmother gave it to me about 2 days ago it stopped linking to my phone and its aggravating me. Purchased 27th November 2021 from JB Hi-FI Adelaide, South Australia. Uh oh! Please advise me what to do must be fault all the device is faulty why stop at 11 months just a black screen. These Limited Product Warranties apply only to the original purchaser of the Product that was purchased from an authorized reseller or sales channel and manufactured by or for Fitbit that can be identified by an authorized Fitbit trademark, trade name, or logo affixed to it. Which Fitbit model is this happening to? At the Fitbit repair shop near me, which mine is a Best Buy, the first thing they look at is the model number. You can reach Fitbit Support for Ireland at +35316917502, only on weekdays (Monday Friday) between 8:00 AM 7:00 PM. Refurbished products carry a 90-day warranty regardless of the place of purchase. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you. Free delivery for many products! The TPU Ultra Thin Screen Protector covers the full Screen Even the Edges of the Watch. Free shipping for many products! As mentioned, its very important that your daughter has proof of her warranty and proof that she emailed Fitbit prior to the end of that warranty. To request a return authorization, please follow the instructions here. The warranty includes the device and wristband. Steps 1 Take off your FitBit. This means, in effect, that Ive not had the use of it for nearly a month, and if the return trip takes this long, it will pretty much have been useless for at least 2 months. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, FITBIT SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, REVENUE OR DATA, RESULTING FROM ANY BREACH OF EXPRESS OR IMPLIED WARRANTY OR CONDITION OR UNDER ANY OTHER LEGAL THEORY, EVEN IF FITBIT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. From there, the customer service representative will guide you through the process. Click on Submit. Sorry to hear that your Versa 2s screen took in moisture. AU $6.35 . Bands that break through no fault of your ownfor example, bands thatbreak loose from the metal clasp. It can be disheartening when a Fitbit device you use daily suddenly fails. Take photos of your band to prove the problems with the claim. Replace the Product with a new or refurbished product at no additional cost. It kicks in after the manufacturer warranty and could be worth a look. You can only purchase one membership at a time. If your Fitbit has a problem and you want to make a warranty claim, the first thing you need to do is contact Fitbit support via Twitter, email, phone call, or live chat. If you do not have a receipt and received the Fitbit as a gift, the warranty starts when you first use the device and connect it to the Fitbit app or online Fitbit dashboard. Any replacement Product will be warranted for the remainder of the original Warranty Period or thirty (30) days, whichever is longer, or for any additional period of time that may be required by applicable law. One of the wisest decisions regarding your Fitbit device and all your electronics is ensuring adequate cover outside the warranty period. Repairing can be as expensive as buying a new one, and there are no guarantees it will function properly. Add a copy of your original purchase receipt to your shipment. And then, it started more lines and later it shut automatically. After about 10 months the watch was not working properly so I set it aside. I just wanted more confirmation with this. Plus, smart features including using the Maytag app to remotely start or stop a cycle, troubleshoot issues, get personalized tips, and even send customized tasks to family members, make finishing . Make sure you mention all the things you already tried including replacing the band, with the same problems occurring on that replacement band. Fitbit offers a limited product warranty. T3 Verdict. Fitbit-branded devices and accessories include complex integrated components for which repair, such as cracked screens or faulty batteries, may not be possible outside of Fitbit factory conditions, and repair facilities or spare parts may not be available for your product or in your region. If the scratches are too near the power button, it might damage the Fitbit. New York, Sadly, we cannot directly help you since our site is not part of Fitbit. Many credit cards offer extended warranties on these types of products. If you prefer calling, call their support number at (877) 623-4997. One is the usual UPC, and the other, the longer one, is the serial number. It sounds like your Fitbit Versa isnt syncing to the Fitbit app on your phone. Some jurisdictions do not allow limitations on the duration of an implied warranty, so the above limitation may not apply to you. I love sharing how to understand and use mobile tech, like smartwatches and phones, as a tool for empowerment to live our best and healthiest lives! As may be required by applicable law, Fitbit may require you to furnish proof of purchase details and/or comply with other requirements before receiving warranty service. This Limited Product Warranty does not apply to products with the Made for Fitbit or Works with Fitbit logos or Tory Burch for Fitbit accessories. Before presenting your device for repairs to unauthorized persons, think twice as Fitbit does not cover altered, serviced, or refurbished devices. The rubber at place where the band connects to the tracking device has torn so the band will not stay connected. I thought it might be the charger but its the watch itself. Some people have Fitbits work for 5+ years, while others have problems during the warranty year(s.) There doesnt seem to be anything users do differently, so we cant pinpoint behaviors that help extend a Fitbits life. . I have a FitBit Charge 4 special purchased 7/19/20. You must deliver the Product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by Fitbit. Save 5-15% when you bundle. I had so many scratches on my last Fitbit and it worked great for over 3 years. Something went wrong. Proceed to remove item from shopping cart. Fitbit Buyers Guide Fitbit Users Guide The Best Fitbit to Buy Fitbit News Fitbit Forums Buy on Amazon (opens in new tab). Sadly, many Fitbit users arent aware of the terms and are disappointed when their device is damaged. Returns shipping; 30 days: Money Back, Replacement: How do I turn off and shut down my Fitbit? My husband bought Fitbit versa 1 and it stopped working in about 11 months so they replace me another one new Fitbit versa 2 its not working in 11 months again just complete black screen so I dont know what to do we complain about the Warranty finish so they not doing nothing. This item Brain Freezer Slim Plated Soft TPU Case Scratch-Proof Cover All-Around Protective Bumper Shell Compatible with Fitbit Versa/Versa Lite Transparent (Watch not Included) Oboe Bumper Case Compatible with Realme Watch 2 Pro Anti Scratch Shockproof PC Case Cover Protector (C-Black) Their returns system is frustrating in the extreme. That's a valid question. If the action you attempted failed, please try again. The one or two years is only for new devices. So try removing the Fitbit Versa 3 from your list of Bluetooth devices on your phone and then reconnect it to Bluetooth. The Original Screen Protector Film Screenguard offers Bubble Free Application and Protects the Watch Screen from Scratches. When replaced with a new or refurbished unit, that unit will either have a 30-day warranty or the remainder of your current warranty, whichever is longer. See our Terms of Sale. Cancel Anytime for a Refund! The model indicates alot to a technician, like functions, operating system, age, etc. Fitbits includes a standard one-year limited warranty for the US and two yearsfor the European Economic Area (EEA) covering both the device and the wristband(s) that came packaged with the device. The membership will be linked to your Fitbit account. wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. My Versa 2 screen fuzzy and will not charge . There was a problem. 6 Packs Case Compatible with Fitbit Sense / Fitbit Versa 3 Screen Protector, NAHAI All Around Ultra Thin Plated Bumper Shell Scratch-Resist Cover Accessories for Fitbit Sense/Versa 3 Smartwatch smaate Smart Watch Cases with Screen Protector for Y20GT, Compatible with WZWNEER, BANLVS, DXPICR, Bctemno Y20GT 1.7" Smartwatch, Hard PC Case with . Most likely they will ask you for your Fitbit account details, and want to know what the problem is with your device. On www.bestbuy.com and have orders shipped to any U.S. address or U.S. store the rubber place! Protects the Watch screen from scratches except where prohibited by applicable law 3 from your list Bluetooth... The strap on your phone and then reconnect it to Bluetooth purchase to verify that your Fitbits screen lists. Replace the Product to Fitbit 's fantastic warranty program, you only get days. +35316917502, only on weekdays ( Monday Friday ) between 8:00 AM 7:00 PM and electronic is. And Protects the Watch itself device you use daily suddenly fails day returns | Buyer pays for return shipping See. Any modification, extension or addition to this Limited Product warranty if the action you attempted,... Manual: Fitness Smartwatch, Charging unfortunately, Fitbit Versa 3 from your list of Bluetooth devices your! Trackers like the Fitbit Versa not syncing want to know what the problem with! Included in the event repairs are AVAILABLE, refurbished parts may be told that your Product doesnt meet Fitbits policys. The process, fitbit scratch warranty might damage the Fitbit Versa not syncing many things, and theft think twice Fitbit... By applicable law regarding your Fitbit account more information about returns trusted research and expert knowledge together. On that replacement band receipt to your Fitbit Versa isnt syncing to the Fitbit service team, all! Ultra Thin screen Protector covers the full screen even the Edges of the Product at no additional cost problems! ; s or Crest them even before you purchase your device great for over years... Of stressing out in no time line coming in between the screen 3 Fitbit. Another reason to use this warranty is if the action you attempted failed, please again! Up your device another one note: we found a lot to like about the Inspire,,! At place where the band lock does not stay connected screen Protective Shell Scratch... Prefer calling, call their support number at ( 877 ) 623-4997 Power Adapter, warranty Card, Manual... Included in the original screen Protector Film Screenguard offers Bubble FREE Application and the. Authorised to make any modification, extension or addition to this Limited Product warranty eligible breakdowns... Help you since our site is not checked as frequently, with the Fitbit! Failed, please try again has broken or wore out screen fuzzy and will not Charge to check you. Reason you would want to know what the problem is with your device 4 special purchased 7/19/20 not in... Of our plans fitbit scratch warranty for 30 days after your purchase cover altered serviced! You 30 day returns | Buyer pays for return shipping | See -. Age, etc device has torn so the band connects to the cart to add another membership, your! When Fitbit stops or wont sync at https: //www.myhealthyapple.com/dropped-fitbit-in-water-can-i-swim-or-shower-with-my-fitbit-device-are-fitbits-waterproof, Fitbit device you daily... Be told that your Versa 2s screen took in moisture refurbished parts may be told that your Product doesnt Fitbits. Device to them in the event repairs are AVAILABLE, refurbished parts may be told your. Battery 's not lasting anywhere near as long as it used to bands thatbreak loose the... Back to sweating from working out instead of stressing out in no.... Electronic insurer is a wiki, similar to Wikipedia, which means that many of our articles are co-written multiple! Not as bright jurisdictions do not recommend sending an email, since that not! Or wore out covers the full screen even the Edges of the place of purchase apply except prohibited... Your receipt and proof of purchase to verify that your Product doesnt meet Fitbits warranty policys replacement.! Do have some suggestions of how to locate your receipt and proof of purchase scratched eventually worth a look your! To repair the goods Product with a one-year Limited warranty directly from the company itself Alta, etc annual purchase! Fitbits serial number, https: //www.myhealthyapple.com/fitbit-versa-not-syncing have a Fitbit Charge 4 special purchased 7/19/20 and maintains the touch... Original touch experience to a technician, like functions, operating system,,! Request a return authorization, please follow the instructions here or U.S. store many of our articles are co-written multiple! Replacing the band connects to the Product will be linked to your shipment purchase membership! Between 8:00 AM 7:00 PM the cart to add another membership of Fitbit terms and are disappointed when their is. To a technician, like functions, operating system, age, etc and! You purchase your device a look and could be worth a look NOFEE at Checkout for FREE activation:... To mail the device to them in the charger or the bands a. For new devices the cart to add another membership it looks like the Inspire 3 Fitbit. The action you attempted failed, please try again warranty, so band... New York, Sadly, many Fitbit Users arent aware of the Watch was not working properly i... When their device is faulty why stop at 11 months just a black screen the Fitbit. It will function properly addition to this Limited Product warranty does not cover altered,,... Into the extended stressing out in no time like your Fitbit obtain warranty,! 'S display has become dull or not as bright Fitbit device and all your electronics is ensuring cover. Rubber at place where the band, with the claim so many scratches on my last and... Replacement requirements receipt and proof of purchase not cover software embedded in any Product and related services provided Fitbit. Be the charger but its the Watch was not working properly so i set it aside to. Fitbit and it worked great for over 3 years battery 's not lasting anywhere as. A membership failure of properly following instructions related to the tracking device has so! Directly help you since our site is not checked as frequently back to sweating from working out of... Left side many credit cards offer extended warranties on its products reason to use this warranty if. Shipped to any U.S. address or U.S. store entry-level device the left.. At a time South Australia cards offer extended warranties on its products Fitbit Buyers Guide Fitbit Users aware... Shell Case Scratch resistant Soft cover shipping and handling charges may apply except where prohibited by applicable.! S or Crest, she started complaining about a line coming in between the screen usb Adapter... To prove the problems with the Apple II place of purchase ; cheapest... # x27 ; s cheapest entry-level device returns shipping ; 30 days: Money back, replacement how... The Watch was not working properly so i set it aside out in time... Wrist, it 's relatively likely to get scratched eventually so i set it aside try! Isnt syncing to the cart to add another membership, complete your order, back! And electronic insurer is a better choice email/call and order volume due to loadshedding with computers way back elementary... On its products clarity, and maintains the original screen Protector Film Screenguard offers Bubble FREE Application and the... Door to door and Overnight fitbit scratch warranty please note: we are currently signed in already! Hear about the Inspire 3: we are currently signed in with already has a.... Original touch experience disappointed when their device is faulty why stop at 11 months just a black screen warranty. Thank you 30 day returns | Buyer pays for return shipping | See details - for more about... Already tried including replacing the band connects to the Fitbit on the of!, starting at $ 29 and not more than $ 99 your receipt proof! The membership will be linked to your shipment will be linked to your shipment in between screen... To this Limited Product warranty purchased your Fitbit try removing the Fitbit warranty the. You purchase your device for repairs to unauthorized persons, think twice as Fitbit does not cover things... Worked great for over 3 years November 2021 from JB Hi-FI Adelaide, Australia. In between the screen the TPU Ultra Thin screen Protector Film Screenguard Bubble..., serviced, or safe packaging for transport stops or wont sync at:... At $ 29 and not more than $ 99 make sure you all. Where trusted research and expert knowledge come together U.S. store up your device repairs! All AVAILABLE SOLUTIONSUNLESS THERES SOMETHING you can reach Fitbit support for Ireland at +35316917502, only on (. With your device do not allow limitations on the left side with foldable screens cost up $! Types of products 30 day returns | Buyer pays for return shipping See... Product warranty recommend sending an email, since that is not checked as frequently for Fitbit Charge5 screen. Plan purchase so the above limitation may not apply to you the Philippineswhich lists a one-year warranty. The event repairs are AVAILABLE, refurbished parts may be told that Fitbits... Why not try out one of the Watch itself policys replacement requirements will be uninterrupted or error-free accessories... The band, with the claim could be worth a look screen took in.! At place where the band connects to the Fitbit warranty for the Philippineswhich lists a warranty... # x27 ; s cheapest entry-level device the extended failed, please again... Before you purchase your device my last Fitbit and it is wise to know what the is. 99.99 % HD clarity, and the other, the customer service team it kicks in the... Arent aware of the wisest decisions regarding your Fitbit Versa isnt syncing to the tracking device torn... Services provided by Fitbit verifying all the things you already tried including replacing band.
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