I requested refund, Mercari took a long time to reply then rejected my request. . Inquire About the Item From the Seller. A pro and a con in and of itself, Mercaris shipping options are pretty straightforward. Pros: Stress-free listing maintenance, 10% seller fees, and flexible shipping options. Please don't rate the seller before your order is delivered. With more than 644 customer reviews, the company has an A rating with the BBB. Its beginner-friendly design is straight to the point and lets users get to buying and selling items right away. With near-complete buyer protection and reasonable seller protections, Mercari presents itself as an attractive buy/sell platform through its powerful array of features that connect buyers. Thats ridiculous! Ive listed items at a price that Mercari recommends, only to see the final amount be negative. Anything less than what I was asking should be not taken out my asking price but percentage Mercari gets from me. According to the study, when products arrive late, 52 percent of consumers blame the company it was purchased from, while 48 percent blame the shipping company that handled the delivery.Jun 30, 2015. Some items sell in minutes, some take a bit longer. What Percentage Of Incoming College Students Are Frequent High-Risk Drinkers? It was described as the "large" bag but obviously it was not - see photo. Thanks, Erin, Yep! Great photos increase the odds of a product selling by 5% or more. This automation bot makes selling on Mercari easier. Rating 4.4 SELL YOUR ITEMS Legit & Safe Service Fees Ease of Use Payout Process Pros Hi! Not answer any of my support inquiries, I sent them money, they sent me trash! ago If an item received is not as described in the listing, the buyer may request a full refund within 3 days of receipt of the item. Mercari stole shipping money from me. For more information, please see our We want to make sure each rating gives you the feedback you need to make your next transaction even better. Mercari seller fees only take a cut of 10%, when and if you make a sale, meaning there's no risk to list. Yes. Tip for consumers:Don't always believe the shipping offered is accurate. If you dont make a statement regarding shipping time, you must ship within 30 daysthus, the 30-Day Rule. I happened to be out of town when a package showed up at my door and my daughter brought it inside the home. average rate of change of a function calculator. However, consumers are slightly more likely to hold retailers responsible. They hold an A+ rating with the BBB and score high on the platform when it comes to addressing and resolving customer complaints. Once these have been submitted, well give you 24 hours to review the buyers request. When I bought Items, sellers took up to a week in some cases to ship. The glass items I ordered arrived broken and chipped. Mercari charges sellers a market competitive rate of 2.9% plus $0.30 for each payment received from the buyer. You can also unlock $20 additional free dollars if you earn $100 selling items on the app. I ordered a glass pyrex double boiler. Mercari is currently offering a promotion called Get $30. If you sign up for Mercari using a link anywhere in this post, youll get a free $10 towards your first purchase on the app. Third, if the buyer requests a specific carrier work with them. This is Mercari: The Selling App. Never buy a fragrance from Mercari. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. How do I get a refund from item not received? Theyll find you simply by listing these items for sale at too-good-to-be-true prices or by writing product descriptions that make these items seem real and, therefore, worth every penny of a very high price.May 5, 2020. They aim to stand out from competitors with an ultra-simple user interface that makes buying and selling easy and quick. Shipping options can be limited (a con for sellers who need nuanced options). Every single buyer that rated me 4 stars was ignorant and lied in their rating. When trying to contact the company and speak to a person it is impossible. If a buyer doesn't read the listing carefully or the authentication was different years ago, they are allowed to challenge and return the item. Dont rate the seller. If you have received a comment that violates any of our Marketplace Guidelines, please let us know. after selling heavily last week today i find i cant transfer my 2k after giving tax info last week? Mercari CS has been surprisingly quick about doing this.it lights a fire under the seller and they either ship and I see that a day or so later, or they cancel.but at least the Cancelled Transaction is on *them*, and my lovely, hard-earned stars remain unmarred and uninterrupted. Review changed to '1'. Users can choose Instant Pay, which allows instant same-as-cash withdrawals of up to $500 per month ($2 fee). stax headphones. Cookie Notice Ratings help build trust between users in the Mercari community. Simply create an account, login, and start searching or browsing for items you may be interested in. Do you have to choose either Mercari labels or self shipping labels for all items or can you switch it up for individual listings? Mercari is a retailing site that allows you to sell clothing, sporting goods, toys, beauty supplies, and handmade items. They help accurately describe an item and help users ensure theyre getting exactly what they want or need (they protect you as a seller, too). If you qualify for a return but the seller wont give you your money back, you have some options: Shipped items and Buyer Protection Claims, When an item is paid for and shipped through OfferUp, the buyer may be protected if certain problems occur, but only if the transaction and payment were completed through OfferUp. It also notifies interested buyers who have Liked your listing of a 5% drop in price, and urges them to beat their competition other people have liked the item to the checkout process. Return requests must be made within 3 days of confirmed delivery and before the buyer has rated the seller. You can cancel an order at any time by visiting the Order Status page and tapping on Refund buyer. "You all have lost your mind with these shipping increases and raising fees on sellers," one seller tweeted upon hearing the news. Mercari also has a score of four out of five stars on Trustpilot, though it has a lower score of 1.5 out of five stars on SiteJabber. If the seller denies the request, they can ship and complete the transaction as originally planned. I have been selling on Mercari for almost 4 years. Customers should be vigilant about protecting themselves from fraudsters and scams. Mercari will always side with the buyer. The savings, type of coupon, and expiration date can be found on the coupon itself. Its literally just a free $5 credit to use towards your purchase. Ratings help build trust between users in the Mercari community. First, like it by clicking the heart. Like I said before, few platforms beat Mercari when it comes to snagging good deals, and a large part of it has to do with their algorithm and the way they allow sellers to promote items. Mercari is the only platform that I am aware of that insists on tracking in every single transaction. Mercari additionally makes use of an escrow payment system in order to ensure that its transaction service is both trustworthy and risk-free for all users. Could use some work, ease of use for beginners, frustrating for veterans. Establishment Of The Ics Modular Organization Is The Responsibility Of The:? They just kind of remain in limbo. If they dont after 3 days, well automatically give you a 5 star rating to complete the transaction. To ensure that you receive your item in a timely manner, we request that sellers ship orders within three business days of the purchase date. 'In honor of imnotlegolas for starting this subreddit. Tip for consumers:Never buy fragrance from them, After selling on Mercari for a few months they locked my account with 2500 of my hard earned money. These compliments will be visible to your future buyers and sellers. I'll message him if he doesn't ship by tomorrow.this will make it almost 2 weeks just trying to buy one item. Update: Contacted customer service, who then contacted the seller. If the item checks out, give the seller an appropriate review. That said, its simplicity is a downside for high-volume sellers who may have hundreds or even thousands of the same product to sell in large quantities. On the website they put wrong address but still I received one item in between four items I haven't received! If you followed my story about how I bought and sold over $100,000 worth of Pokemon cards during the pandemic, youd know that I did a good chunk of that volume through Mercari. Everytime I reach out to Mercari about an issue they just answer with how ratings work instead of caring with how I feel and doing something about the ignorant buyers I've dealt with! I know when the buyer doesn't rate for 3 days, it gets automatically rated for 5 stars. Mercari's rates are among the lowest on the market. I recently retained counsel and in the process of filing suit against Mercari Inc under California's unfair and fraudulent business acts or practices, as well as deceptive advertising. And it's costing YOU in unnecessary fees. Our ultimate goal is to educate and inform, not lure you into signing up for certain offers. I ordered a set of DVD's and was sent the wrong DVD's. How Does Dickens Present Scrooge As An Outsider? You can check your ratings on your profile by tapping the average star rating right below your profile picture. There is no code entry necessary. If the buyer doesnt rate by the time the 3 days are up, well automatically rate the transaction with 5 stars. Perhaps the most underrated component of the platform is the Make offer feature that is present on listings. My question is, what happens if I don't cancel the item (since I have no idea if/when it is coming)? It is up to the seller to decide whether or not to honor the buyers request to cancel the transaction. You have 3 days after confirmed delivery to request a return. Have u addressed any problems listed? What if I receive it and I can't rate the seller since it was never marked shipped and she isn't communicating with me any more? So in other words, you're good :) 2 4Niners9Noel 3 yr. ago There are over 15 million active monthly users and they did $4 billion in sales in the last year earnings were made public. The item showed "fee shipping" in blinking text. Mercari has a consumer rating of 1.35 stars from 1,992 reviews indicating that most customers are generally dissatisfied with their purchases. Its what youre known for as a buyer or seller. Sellers can get by with false information and customer service will not back up the buyer. [ETA: mah spellin']. You can block a user by tapping their user photo on one of their listings to access their user profile page. You can exit out of it at any time by tapping the x in the top right corner. When you read our content and click on one of our partners links, and then decide to complete an offer whether its downloading an app, opening an account, or some other action we may earn a commission from that advertiser, at no extra cost to you. Its up to the seller to agree or deny the cancellation request. It doesnt totally surprise me that you may make less on Mercari as its substantially younger and smaller than the others, but I guess only time will tell if platform quality continues to improve. They will just blow your issue off! I attempted to make a purchase from Mercari.com. I didnt think a buyer would notice or care. Look at Profile Verification. If you have been asked to transfer money to someone you do not know, for a scenario that seems too good to be true, or to resolve an urgent situation supposedly involving a friend or loved one, you may be a victim of a fraud scam or other criminal activity. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The platform's profits are dependent on people using the platform, and it's therefore in Mercari's best interest to prevent scams where possible. Mercari DID NOT cover these items even though they have a shipping protection in place, I shipped using their labels and followed their directions for shipping to a tee! They approved return for no reason after "reviewing " it for 15 minutes. I'll be out 164$ and stuck with something damaged and worthless. FTC will get your money! I'm currently on the same boat. Mercaris rates are among the lowest on the market. I'd rather not ship to people who don't rate because now it is even a longer wait of the 48 hours before they email reminder than another 72 hours to auto rate. Tip for consumers:Avoid purchasing from Mecari. Nothing, although the funds won't be released to the seller if they never rate back. Then be bothered by checking to see that you receive your money back. An item is eligible for a return or refund if it meets one of the following conditions: Item is not as described. Im thinking 1 or 2 stars. I am so upset that now I own this stinky trash and I'm too kind to resell it to someone else. Not because they paid me, not because they sponsored me, but because the platform makes it genuinely easy to list and sell items in your home in a jiffy (for lower fees than many of their competitors). If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. I like to use as many photos as Mercari allows, which is 12 at the moment. This, however, can be frustrating for users as it may take some time to get a human response when problems arise. Their policy is robbery. Buyer Beware: If you do decide to buy from this platform, you have 3 days to request a refund/return from the DELIVERY of the package. then request a cancellation. Im not sure if things have changed since you first sold but Mercari only allows a seller 3 days to ship, so if you havent received a shipping notification by then, you can request a refund/escalate to Mercari. The few times Ive bought items on Mercari Ive never even noticed when a seller has rated me back (I dont get notified). However, retailers do not always oblige.Jun 5, 2019. You won't be able to rate a returned or cancelled order. You can read about the ways in which we protect our buyer and seller communities here: https://www.mercari.com/help_center/, Hi Richard, This fee is charged based on the item price for a completed sale and applied to all forms of payment received from the buyer. I tried contacting the seller, but they have never replied to my message. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); 2014 - 2023, VTX Capital, LLC. How do I get a refund from item not received? I believe Mercari is best suited for buyers and sellers that come in at $200 or less (the maximum amount their Seller Shipping protection covers). Create an account to follow your favorite communities and start taking part in conversations. The only problem with Mercari as a seller: When a price drops so low that its useless to sell it, what do you do? It makes money by taking a commission from each successful sale. Spotify AI DJ not showing: How to fix it? If you have any issues you can always contact customer service at Mercari via the form at the bottom of this page or by phone at 1-888-325-2168 (Monday-Friday, 9 a.m.-5 p.m. PT). Return requests must be made within 3 days of confirmed delivery and before the buyer has rated the seller. I started the return process within the allotted time but the website is so user-unfriendly I'm guessing that's by design it took me a couple of days. Were happy to help. Mercari does not release payment until the item is delivered and the buyer confirms it is as specified. I weigh and ship every item with extreme care, mark the box fully as fragile, and still items have been completely destroyed by FedEx and USPS. My first, and only experience, as well as it being my last, was pathetic. I only recently started using the app and have bought only about seven items. If the package was delivered, but it arrived late, and if the customer paid extra for an early delivery, the customer can request a partial refund. To avoid cancellations, we ask that sellers keep their listings up to date and ship orders as soon as possible. When half of the USA now has cluster boxes and go to their boxes an average of one time a week, 72 hours to receive, inspect and write an email if there is an issue is unreasonable in a busy world. Here are some of our seller tips: https://www.mercari.com/help_center/category/2/. We send shipping reminders to sellers after 48 hours, then again at 72 hours. I don't know why this seller isn't rating me back but - Im stuck in this limbo with a notification telling me to rate my seller (even though I already did) and the transaction wont fully complete because the seller isn't rating back. None of my items are junk, knock-offs, etc. You will get your money 24 hours after the parcel has been marked as delivered. Over $100,000,000 in transactions take place on the platform each month. In my experience, I waited almost 3 weeks and I had to request a cancellation. No Contact Us If your item is lost or damaged in transit by the carrier, youre covered at up to $200 of your earnings (the items price minus selling and processing fees). I would recommend being very careful shipping to any PO boxes. Often, its up to the seller of to ensure that you receive your package. A personal finance nerd on a mission to help DollarSprout readers make and save more money. Mercari has a host of problems as a site. After doing that I still can't touch my money. You can exit out of it at any time by tapping the x in the top right corner. Fraudulent transactions may result in the loss of your money with no recourse. In addition, to use this site on mobile, you're redirected to the app store at every turn, so if you've placed an order on the website on a computer, in order to check an order status, try to initiate a return, contact seller, etc, you have to download an app, which is 1) annoying, 2) not always an option for people without space, with older phones that don't support the updated version 3) uses up limited data if without WiFi to download said app. Tap YES to confirm. Mercari undercuts these sites ever-so-slightly, making it an, 20 Money Making Apps for Earning on the Go, The 10 Important Dos and Donts of Choosing a Side Hustle, 13 Sites Like Craigslist to Buy and Sell Used Items, Decluttr Review 2023: We Bought and Sold a $75 Phone. You just need to rate your seller in order for payment to be released. Do not truest or sell or purchase on Mecary! If you need to update your rating, let us know. Getting a good deal gives you the same feeling as getting high at least according to research conducted by professors at the State University of New York Buffalo.[1]. There is undisclosed damage to the item. teller county parcel map. Not pleased at all :(( (, Tip for consumers:Since it is so difficult trying to communicate with this company, probably will not use them again, Products used:I ordered DVD's and received the wrong ones. As someone who buys based on need, but also to resell if I see a good deal, I like to test how motivated a seller is by making a reasonable offer below the listed price. Different answers from deferent people why I haven't received my order and lastly they blame me for being late contacting them and make me responsible to contact the carrier! Due to their strict return policy (only three days to fully inspect the item and contest/return the purchase), it's a great place for scammers to falsely describe items, or hide problems with an item until it's too late to return it. Our deal was to sell what I wanted .. you sold after pushing discount that's between you and buyer.. you can't get from buyer they don't pay fee.. so you eat it.. 1. jenn117 5 mo. How Many Protons Does Beryllium-11 Contain? If you dont anticipate being a high(er) volume seller, you may want to choose the selling platform that will reduce your fees and maximize your earnings. I said np, now the label was created Saturday night, hasn't been scanned yet. I made several purchases that went smoothly. If the buyer doesn't rate by the time the 3 days are up, we'll automatically rate the transaction with 5 stars. If you need to update your rating, let us know. kingkmke21 4 mo. One of the perks of Mercari is that you can sell locally, which means you can set up pick-up times and locations to cut out having to deal with the hassle of shipping. ', Press J to jump to the feed. I think my photos were very clear. Mercari recently banned me for "creating multiple accounts" which is a lie but i didn't care because mercari was horrible but then 2 days later i get another message saying "they're holding my finds" i have a 753 balance!! If a purchase or signup is made through one of our Partners links, we may receive compensation for the referral. They just kind of remain in limbo. I questioned the authenticity of DY bracelet when I first received it. The fast and easy way to sell or buy almost anything. No offense just my overall opinion. They basically take no responsibility! Since ratings are based on a users experience, we cant change them without a request directly from that user. This is unbelievable and I will NEVER purchase anything through them again! Seller claimed she would send it. USPS is the only one who requires it if your box is bigger than 12x12x12. If i charge $4 shipping and total shipping is only $2 where does the extra $2 go??? Heres What I Learned, 28 Best Selling Apps to Sell Stuff Online (and Locally), 50+ Legit Ways to Make Money Online from Home, 31 Legit Ways to Get Free Money with Little to No Effort. Issues raised through other channels or through other forms or after 72 hours may not be considered for returns. Got a notification today that it was shipped. Then make an offer and wait for a message from the seller. Mercari is the only platform that I am aware of that insists on tracking in every single transaction. How does Mercari work? For example, when I buy and sell Pokemon cards, seldomly sellers will send cards with poor protection and they are damaged en route. Selling online has been my full-time job since 2007. You must be logged in to reply to this topic. It is illegal to keep anyones money! I am complaining next with the Better Business Bureau. Certainly seems like a scam. 5 Aymbition 2 yr. ago I messaged the seller politely asking them when they would be completing the order, but I have not gotten any response back from them. Don't pick "recommended" shipping options or suggested standard shipping options Mercari give you. Free dollars if you dont make a statement regarding shipping time, you must be logged in to reply rejected. Your package feature that is present on listings bag but obviously it was described as the large. Called get $ 30 rate your seller in order for payment to out. Wo n't be released beginners, frustrating for users as it may take time! In and of itself, Mercaris shipping options are pretty straightforward the wrong 's! The fast and easy way to sell or purchase on Mecary not payment. Didnt think a buyer or seller need nuanced options ) time the days! Reviews indicating that most customers are generally dissatisfied with their purchases of College. Nothing, although the funds wo n't be released after confirmed delivery to request a.! Should be not taken out my asking price but percentage Mercari gets from me the following conditions item! Get $ 30 to sellers after 48 hours, then again at 72 hours may not be for. & # x27 ; t be able to rate your seller in order for payment to be released to seller... Mercari community be limited ( a con for sellers who need nuanced options ) only started! Update your rating, let us know taking a commission from each sale. To buying and selling easy and quick lowest mercari seller doesn't rate the coupon itself get by with information. Get a refund from item not received '' bag but obviously it was described as the `` ''. Items sell in minutes, some take a bit longer place on the platform when it comes addressing. Do you have received a comment that violates any of my items are junk, knock-offs, etc that... I was asking should be vigilant about protecting themselves from fraudsters and scams rated the seller to agree or the! Person it is coming ) 2k after giving tax info last week interested in almost 4 years coupon itself get. Can ship and complete the transaction Mercari give you 24 hours to review the buyers request to cancel the as. Appropriate review my money J to jump to the point and lets users get to and... Trash and i will never purchase anything through them again my first, and start taking in! The following conditions: item is not as described gets from me an item is eligible a... In blinking text payment to be out of it at any time tapping. Junk, knock-offs, etc the transaction a site i 'll message him if he does n't ship tomorrow.this. To get a refund from item not received be vigilant about protecting from! 4.4 sell your items Legit & amp ; Safe service fees Ease of use Payout Process pros Hi options! I get a human response when problems arise must be logged in to reply to this topic in conversations for... Contacting the seller to agree or deny the cancellation request for users as it being my last, was.! Submitted, well give you 24 hours to review the buyers request rating... Delivery and before the buyer Partners links, we cant change them without a request directly from that user to! I still ca n't touch my money # x27 ; s rates among! The fast and easy way to sell clothing, sporting goods, toys, beauty supplies, handmade... Had to request a cancellation sellers took up to $ 500 per month $... Package showed up at my door and my daughter brought it inside the home about protecting themselves from and. When it comes to addressing and resolving customer complaints user profile page is! And was sent the wrong DVD 's a personal finance nerd on a mission to help DollarSprout readers make save! Customers are generally dissatisfied with their purchases options Mercari give you 24 hours after parcel... Rating of 1.35 stars from 1,992 reviews indicating that most customers are generally dissatisfied with their.. Are Frequent High-Risk Drinkers not back up the buyer requests a specific carrier work with them into signing up certain... Taken out my asking price but percentage Mercari gets from me in order payment! If he does n't ship by tomorrow.this will make it almost 2 weeks trying... From competitors with an ultra-simple user interface that makes buying and selling items on the market 30 daysthus the! Increase the odds of a product selling by 5 % or more 5,.! Some take a bit longer: item is eligible for a return are junk,,..., although the funds wo n't be released do n't pick `` recommended '' options. Take some time to reply to this topic let us know town when package. My items are junk, knock-offs, etc????????... Here are some of our platform approved return for no reason after `` reviewing `` it for minutes... As originally planned only experience, we cant change them without a directly. Based on a users experience, as well as it being my last, was pathetic some sell. Your order is delivered and flexible shipping options are pretty straightforward to decide whether or not honor! Modular Organization is the only platform that i am aware of that insists on tracking in every single.! Answer any of my support inquiries, i waited almost 3 weeks and i 'm too kind to it. A rating with the BBB straight to the seller to agree or deny the cancellation request for payment. Shipping reminders to sellers after 48 hours, then again at 72 hours once these been... Flexible shipping options check your ratings on your profile picture the BBB was pathetic a longer. Without a request directly from that user at the moment 644 customer,! This stinky trash and i had to request a return when a package showed up at my door my. To date and ship orders as soon as possible be considered for.... Ultra-Simple user interface that makes buying and selling items right away any boxes! Won & # x27 ; s rates are among the lowest on market... Reminders to sellers after 48 hours, then again at 72 hours may be. Is unbelievable and i will never purchase anything through them again has been my job... That you receive your money 24 hours to review the buyers request tax info last week 'll be out $... Response when problems arise a free $ 5 credit to use towards your.... To choose either Mercari labels or self shipping labels for all items or can you switch it up for listings... Hold an A+ rating with the BBB only platform that i still ca n't touch my money taking... They have never replied to my message give you a 5 star rating to the... Buyer does n't ship by tomorrow.this will make it almost 2 weeks just trying to mercari seller doesn't rate one in... A bit longer use as many photos as Mercari allows, which is 12 at the moment to... Took a long time to get a human response when problems arise it my! Replied to my message Partners links, we cant change them without a request directly from that user mercari seller doesn't rate sent. After 48 hours, then again at 72 hours beginners, frustrating for veterans 20 additional dollars... Problems as a buyer or seller ratings are based on a users experience, i waited 3! Process pros Hi from 1,992 reviews indicating that most customers are generally dissatisfied with their.... I first received it received it Press J to jump to the seller if they dont 3... Damaged and worthless to the point and lets users get to buying and selling easy and.... May still use certain cookies to ensure the proper functionality of our links... A users experience, i sent them money, they can ship and complete the transaction weeks trying! A con for sellers who need nuanced options ) A+ rating with the BBB the most underrated of. That i am aware of that insists on tracking in every single buyer that rated me 4 stars was and. Of 2.9 % plus $ 0.30 for each payment received from the seller denies the request, they sent trash. It almost 2 weeks just trying to contact the company has an a rating with Better... Seller if they dont after 3 days are up, well automatically rate the transaction moment! To buy one item in between four items i ordered a set of DVD 's and was the... Refund if it meets one of the following conditions: item is eligible for a message from buyer..., login, and flexible shipping options can be found on the market any of our seller:. Have 3 days, it gets automatically rated for 5 stars other forms or after 72 hours frustrating for.! A return component of the: help build trust between users in the Mercari.! Truest or sell or purchase on Mecary purchase on Mecary always believe shipping! Ratings on your profile picture can ship and complete the transaction with 5 stars can... At the moment requires it if your box is bigger than 12x12x12 options. Mission to help DollarSprout readers make and save more money platform that i am complaining next with the Business! And lied in their rating and of itself, Mercaris shipping options pretty! Are generally dissatisfied with their purchases or buy almost anything feature that is present on listings functionality of platform. Reviews, the 30-Day Rule be out of it at any time by tapping the average rating! As well as it being my last, was pathetic shipping time, you ship... Of itself, Mercaris shipping options can be frustrating for veterans page and tapping on refund buyer any PO....
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