If you or any member of your party is not a British Citizen or holds a non-British Passport, you must check passport and visa requirements with the embassy or consulate of the country(ies) you are travelling to or through. If a Failure substantially affects the performance of the holiday, and we have failed to remedy it within a reasonable period of time, you may decide to continue with your holiday or terminate your booking without paying a termination fee. This article explains how to contact Sandals Resorts customer service by phone, email, and live chat. 7.3 The Guest's Tour Operator and/or Travel Agent is required to provide a copy of the Notice (in Paragraphs 27, 31, 32, 33 and 36) to the Guest. Canceling your Sandals Resort booking on short notice entitles you to a full refund of the land portion of your vacation. Click HERE for a free, no-obligation quote today! When you travel by air, your journey may be subject to certain international conventions such as the Warsaw Convention, Montreal Convention or Athens Convention. Any such notice of cancellation must be given by the Lead Name on the booking. From: Higgins, Paul. In order to receive a refund, if applicable, Guest must request and receive a cancellation confirmation number. and 27.B. Price reduction and compensation for damages. Wedding Items must be paid no later than60 days before arrival. Please zoom back in. Any airline concerned may however provide refreshments etc. (a) accept and pay for the price increase; (b) reject the price increase and terminate your holiday with a full refund; or. Find countless items you can mix and match to create your very own vision. We provide this information on your accommodation voucher so do ensure you keep this to hand. However, sometimes you just want to contact the Sandals resort directly. if you really want to reach someone with Sandals to rectify the situation, I suggest contacting/calling Sandals within the hours that the refund department is open. 11 PASSPORTS & VISA REQUIREMENTS: It is the passengers responsibility to be in possession of a valid machine readable passport and/or visa if required. Details are available from your GP surgery and from the National Travel Health Network and Centre www.nathnac.org. Contact DoNotPay today and you'll be amazed. Can I split the points and nights earned for the reservation between my account and my traveling partner's account? As we do not control the supply of special/free offers they can be withdrawn at any time, so please ask for verification of an advertised offer at the time of booking. We will acknowledge your complaint within 14 days and provide a full response within 28 days. Please note that our retail store is currently closed until further notice. You can request a Sandals representative to call you back or send you an email response. To accomplish this, Sandals offers a variety of ways for customers to communicate with their service representatives, including telephone, live chat, and email. If we are unable to ensure your return to your place of departure as agreed in your booking confirmation because of Unavoidable and Extraordinary Circumstances, we shall bear the cost of necessary accommodation, if possible of equivalent category, for a period not exceeding three nights per passenger. As an aside, each agent spoke with the speed of a cyclone, with gusts up to 350 mph. Vacation dates through to December 31, 2022. We can help you cancel your reservation at Sandal Resorts and get your refund. Unavoidable and Extraordinary Circumstances. Membership of Sandals Select Rewards is completely free (the only eligibility requirement is that you are a past guest of Sandals or Beaches Resorts). We shall have the full benefit of any limitation of compensation which is contained in these conventions and any other international conventions which govern the travel arrangements which make up the holiday booking. RESERVATION REQUEST AT KARL LAGERFELD Available This item may be available for purchase in . Insurance premiums are NON-REFUNDABLE. (c) reject the price increase, terminate your holiday and take an alternative one if we decide to offer this. If you are liable to pay cancellation charges under these Terms, we recommend that you check your insurance policy to ascertain if the reason for your cancellation is covered under the terms of your policy. Unique Travel will apply any payments made toward the purchase price against any cancellation charges and will refund any balance remaining after the payment of any charges. Please be aware that Secure Flight does not replace APIS or ESTA and this information must still be provided. Airfare cannot be sold as a standalone item. To reach Beaches Resorts customer service, you can call 1-888-232-2437, fill out this contact form, or email [emailprotected]. Please be aware that charter flights and some promotional fares and published fares of schedule airlines, require full payment at the time of booking and are non-refundable, this may increase the deposit required to confirm your booking. Stay connected with the latest offers and promotions on property, browse resort experiences and island excursions, make balance payments, and access your Sandals Select account on the newly upgraded resort app. Earn Exclusive Member Recognition Gifts when attending our Guest Appreciation Events. ACCORDINGLY, ADVANCE NOTIFICATION OF THIS REQUIREMENT IS HEREBY PROVIDED. The Captain or other authorised airline representatives can refuse to carry anyone if they are deemed unruly, unfit to travel or are a danger to the flight or other passengers. If all else fails, contact Sandals directly as you made your original reservation wtih them. 7.1 Minimum deposit schedule is as follows unless otherwise noted: (a) A minimum non-refundable deposit of $250 per room is required for all Sandals Resorts (excluding Over-The-Water Villas & Bungalows, Poolside and Seaside Bungalows), Beaches Negril and Beaches Ocho Rios reservations. Refunds will be processed in the original form (s) of payment. A major change includes matters such as: In the unlikely event that we have to make a major change to your holiday, we will tell you as soon as reasonably possible. We are under no obligation to supply you with a holiday which is incorrectly priced, even after we have issued our confirmation of booking, if the error should reasonably have been apparent to you. Some of our resorts can accommodate those with mobility . Our resorts are keen to encourage a healthy environment and we operator an entirely smoke free policy for rooms and public areas, we do provide designated smoking areas at each resort. Sandals will respond to your email shortly. Representatives are available seven days a week from 7 AM 11 PM EST. Paul J. Higgins. IF THE GUEST DOES NOT SIGN AND ASSENT TO SUCH TERMS AND CONDITIONS AT CHECK-IN PROCESS, THE GUEST WILL BE DENIED ACCESS TO THE OVER THE WATER VILLAS AND/OR THE GUESTS WILL NOT BE ALLOWED TO CHECK-IN TO THE HOTEL. adjoining rooms or low floor, we shall pass these on to the relevant supplier but we cannot guarantee that it will be met and we shall have no liability to you if it is not. Please note that a change of flight time of less than 12 hours, a change of airline or aircraft (if originally identified), a change of departure or destination airport to one within the same region, or a change of accommodation to another of the same or higher standard usually qualify as minor changes. THE GUEST(S) FURTHER ACKNOWLEDGE(S) AND AGREE(S) THAT THESE TERMS ARE EXPRESSLY INTENDED TO BENEFIT AND BE ENFORCEABLE BY NOT ONLY UNIQUE TRAVEL AND ITS AFFILIATES, BUT ALSO SANDALS RESORTS INTERNATIONAL, LTD., ITS PARENT AND/OR ANY OF THEIR AFFILIATED ENTITIES, RESORT OPERATOR, RESORT MANAGEMENT AND OTHER INDEPENDENT CONTRACTORS ENGAGED BY THEM, AND THEIR RESPECTIVE AFFILIATED ENTITIES (INDIVIDUALLY AND COLLECTIVELY, THE "HOTEL RELATED ENTITIES"). If your airline does not comply with these rules you may complain to the Civil Aviation Authority on 020 7453 6888 or by e-mail to [emailprotected]. If, for any reason, we make any payment to you or a third party which the airline is responsible for in accordance with the Denied Boarding Regulations, you must, when requested, assign to us the rights you have or had to claim the payment in question from the airline. Sandals will have no further responsibility or liability to you. Sales (if you would like to make a new holiday reservation): Administration (if you want or need to speak to us regarding an issue before you travel): Accounts (if you want or need to speak to us regarding a payment issue before you travel): If you have a complaint, please use our contact details and follow the guidelines as set out in Section 12. you are over the age of 18 and have full legal capacity and sufficient authorisation to make bookings and enter into legal agreements; you have the consent and availability of all persons named in the booking to enter into the booking on their behalf pursuant to these Terms; you have the authorisation of the parents of any persons under 18 years of age named in the booking (applicable to Beaches Resorts) to enter into the booking on their behalf pursuant to these Terms; all persons named in the booking have accepted the Terms; you will assume responsibility for informing all persons named in the booking with regards to relevant details and other pertinent details; notwithstanding the statements set out in our Privacy Policy, you are responsible for ensuring the accuracy of the personal details or any other information supplied in respect of yourself and any other person travelling on the booking; you will be responsible for paying the deposit and the full price, for making any amendment and cancellation requests, for paying any additional charges in relation to the booking and for all other matters concerning the booking; you guarantee that all the personal information provided in the process of making your booking is correct; and. subtracting number of nights, subtracting rooms): Received between 30 and 15 days prior to travel; a revision fee of $200 per person would apply. Occasionally, we have to make major changes to your holiday with us. The company doesn't provide a cancellation email address, and there are no cancellation FAQs on its website. While Sandals Resort Cancellationpolicy allows you to cancel any time and for any reason, the refund process is fraught with multiple conditions. Please ask us to confirm what protection may apply to your booking. This list also forms the basis of the UKs Air Safety List.. We are required to advise you of the actual carrier(s) (or, if the actual carrier(s) is not known, the likely carrier(s)) that will operate your flight(s) at the time of booking. When searching for availability, please ensure you select Any London from the airport drop down and all options will display. We will not be liable to pay any compensation if you or someone named in your booking is injured, falls ill or dies while taking part in an activity which is not part of the holiday booked with us, or you need to incur unpredictable extra expenses for which we are not liable because the event is an Unavoidable and extraordinary circumstance, but we will, where appropriate and subject to our discretion, try to help if we can. We are unable to guarantee any seat requests for specific seating arrangements and it may not be possible to obtain seats together. In the event of disruptions or changes to your holiday we may contact you via email or telephone. A Sandals representative can answer any questions you have and help resolve any issues you may be having regarding new or existing reservations. Thanks winni, I think that's what I was thinking of! How Much Does it Cost to Go to Disney World? The ESTA is part of the Visa Waiver Programme and does not replace the need for a visa. A customer service representative will then join the chat and help you with whatever you need. In accordance with EU Directive (EC) No 2111/2005, we are required to bring to your attention the existence of a Community list which contains details of air carriers who are subject to an operating ban within the EU. best adult only all inclusive resort in jamaica. Q9: I visited Sandals/Beaches with my friend who is also a Sandals Select Rewards member and I paid my portion of the trip. Select the VM product that you want to purchase and type a quantity. The charge appeared on my credit card within two days.I cancelled it in early February. If the alternative holiday is of a lower quality or cost, you may be entitled to an appropriate price reduction. Unique Travel Corp. (Unique,), the worldwide representative for Sandals, and Beaches Resorts maintains a privacy policy that applies to our operations and bookings made through the United States and Canada. But still no refund. Full details can be obtained from the ABTA website (www.abta.com). The Guest will be required to SIGN AND ASSENT to the above waiver provision AT HOTEL CHECK-IN by electronic means (e.g., iPad) and Signature, and the Guest is hereby on notice of the same for acknowledgement and agreement. It's amazing how many times I've heard that you're likely to have more success if you call back and get another agent. We require full payment for the holiday 100 days prior to travel for guests travelling with British Airways during peak travel periods (Christmas, Easter and Summer). All cancellations of, or changes to airfares are subject to applicable airline carrier restrictions. But still no refund. All accommodation is furnished with one King Size Bed, we do not provide two single beds nor rollaway beds. In any of these circumstances no refunds or compensation will be paid to you and we may make a claim against you for any damages, costs and expenses (including legal expenses) incurred as a result of your behaviour including but not limited to (i) repairing or replacing property lost, damage or destroyed by you, (ii) compensating any passenger, crew, staff or agent affected by your actions and (iii) diverting the aircraft for the purpose of removing you from the aircraft. Bookings made 90 days or less prior to arrival must be paid in full at the time of booking. How To Get From Orlando Airport To Universal Studios, How to Get from Disney World to Universal Orlando, Caribbean Resorts Atlantis, Sandals, & Beaches, Contact Information for Sandals Caribbean Vacations, Universal Orlando Resort Customer Service, reasons to use a travel agent for Sandals, https://www.sandals.co.uk/customer-service/. Where you are travelling with any sports equipment, your holiday price may increase due to costs relating to additional transfer requirements for such equipment. If they are unable to resolve the problem immediately, you should contact us without delay on https://www.sandals.co.uk/contact/?tab=representatives and we will assist you. Please note most rooms DO NOT provide three single beds. The information you must provide will include, but not be limited to, full name - as shown in your passport or travel document, gender, date of birth, travel document type, number, country of issue and expiry date. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly. These guidelines apply only to holders of UK Passports. Sit back and relax while we do the work. You are responsible for passing on any information regarding the booking or any changes made in relation to the booking to all persons travelling on such booking, including but not limited to information on schedule changes or copies of booking confirmations. The phone number for Sandals Resorts is 1-888-726-3257. If you already have a booking we will advise you of any significant changes as soon as we can. You agree to accept that, in those circumstances, the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your agreement to that alternative ATOL holder. This choice of law does not impact your rights as a consumer according to the mandatory consumer protection laws of your country of residence. Honestly, I thought the deposit was non-refundable but I doesn't say in the fine print one way or the other, only that within 30 days there is a $200 per person penalty. Any guest who fails to arrive on-property for their scheduled vacation and does not make the necessary notifications either prior to or on the scheduled day of arrival, forfeits by way of penalty the entirety of the paid cost of the vacation package. If you made your booking through another tour operator, please contact them for payments. Here is the email contact form for Sandals Resorts: https://www.sandals.com/contact/. Box 771, Main Street, Ocho Rios, Mailing Address: Mahoe Bay. Guests can call this number to speak to a customer service representative about reservations, special offers, and general questions about rooms, food, tipping, and more. We are not responsible for the provision of Extras or for anything that happens when Extras are being provided to you by the operator and/or supplier as the case may be. You will then have the option to: We will give you a reasonable period of time to make your decision, which will usually be 7 days from notification of the proposed change. 3) Bring the remaining balance to $0. You will be directed to the Bookings.com web page that will show your past and future reservations. Quantity. Unique Travel will apply any payments made toward the purchase price against any cancellation charges and will refund any balance remaining after the payment of any charges. The company doesn't provide a cancellation email address, and there are no cancellation FAQs on its website. You must be 18 years old at the time of booking and possess the legal capacity and authority to book as the lead name. This way, you can relax and enjoy your vacation without worrying about what youre eating. We have helped over 300,000 people with their problems. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme, or your credit card issuer where applicable. You use the certificate to book a future trip at the resort, but it comes with multiple conditions. Should you then wish to make a claim against us as a result of that illness, you must provide us with details of both the local doctor whom you saw and your GP, together with written authority for us to obtain a medical report from both those doctors. Please ensure that all your travel, passport, visa and insurance documents are in order and that you arrive in plenty of time for checking in at the airport. You can ask us to provide you with a copy of any of the conditions applicable to your journey. In the event of any flight delay or cancellation at your UK or overseas point of departure, the airline is responsible for providing such assistance as is legally required by the Denied Boarding Regulations (see below). more. The offer covers new bookings made up to March 31, 2022. Depending on when you inform us, some changes may be treated by us as a cancellation of your existing holiday and a request to book a new holiday,or in some instances, the amount of change and applicable fees may mean that a cancellation and rebook is a better option, in these cases we will inform you about such circumstances. Another option is to open a live chat via the Sandals website. Please ask us for copies of these international conventions if you would like to see them. We recommend calling Sandals customer service hotline if you need immediate assistance. 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