OK, so since I wasnt able to gain control of a variable on the Requested Items form (which you just confirmed), I created a field (u_special_order_comments) on the sc_req_item table and populate it with the variable value that is entered on the Catalog Item. 1 hours ago Using Widgets in Catalog Items. Our Covestic ServiceNow experts share their tips & tricks: today's tip comes from Lynne Reynolds and is about making list collectors more useful.. Imagine we have a simple Catalog Item with two Variables: Short Description [Single Line Text] Description [HTML] We open the form in the Service Portal and fill it with some random data: We submit and check the Requested Item that the system generates. As long as you do those two things the values entered in on the first page of the order guide will copy to the catalog items! Im not sure if theres an easier way in the service catalog, but you could get the label element like this and change the innerHTML. Im pretty sure Ive got the script right but theres no change to my form. The control element is actually hidden for all reference fields so using the script above on a reference field will set a style, but that style will be set on an element youll never see. Special characters like underscores (_) are removed. Diversity, Inclusion, & Belonging Training. var lastName = gr.variables[last_name] ; var fullName = lastName.getGlideObject().getValue() + + firstName.getGlideObject().getValue() ; Conyx's Partner Program is specifically designed to transform and enhance your IT operations. Am not interested to use More information. I want to be able to change the text on a field label not just the style. Instead of creating these variables individually for each Catalog Item, a better approach would be to create a Variable Set and share it between multiple Catalog Items. Ive updated the descriptions above to indicate this. Just remember to check those pages during each and every ServiceNow upgrade. Have you see this? From the Application Navigator, select Service Catalog > Catalog Variables > Variable Sets, and create a new variable set. Thanks for letting me know. It actually set the label of the checkbox to red which I wanted. Unfortunately, this variable type behaves differently. }. Can you please provide the source from where we can learn about such functions/ the source from where you were able to find the toggleHelp function? I need to show an image tooltip onmouseover on a variable of my record producer. ServiceNow allows you to set up variables or questions for use in data collection when working with Service Catalog or in Surveys. It should work with this script. Please guide me, how to do this? Diversity, Inclusion, & Belonging Training. Is there a way to add line breaks to the More Information/Help Text? 3. I have created a Label field and add a help text there. We are upgrading to Geneva and are running into an issue where the question_text, of a catalog item, will resize incorrectly on a full screen but will work just fine in a smaller screen. Out of the box, only the Short Description is displayed. Yes, it works with list collectors. Name your variable set. I created a UI Poicy to do so sucessfully on the Requested Item. I'm working on a catalog item that has a variable referencing the alm_hardware table that uses a qualifier to filter out only assets based on the cost center chosen (another variable): After that I have another variable (read-only) that, based . color: black; var textarea = g_form.getControl(sc_req_item.u_special_order_comments); For example, in the Tokyo release, Flow Designer cannot properly process the values of Collector Variables and will crash if the for each functionality is used (see following screenshots). The customized portals where customers can request . A Client Script record on the producer? Ive confirmed that they work correctly in Helsinki so theres likely something else going on in your instance or configuration. One of my major project was Generic workflow which used to automate different forms with one workflow. Im only providing them here for those specific cases where the business need outweighs that risk. This was just what I was looking for, thanks for sharing. Heres how you can toggle the display of the help text for variables in your service catalog. Yes, you would implement this as a catalog client script. Right now Form labels have both a Help and Hint field on them, but the Wiki just says not in use when describing Help and the current Hint mouseover functionality is pretty hit and miss as to whether it fires. The, When trying to display values from a List field in an email script you cant simply display the field name from the form. CatalogItemVariableSet | ServiceNow Developers CatalogItemVariableSet CatalogItemVariableSet API enables you to create and modify service catalog item variable sets using scripts. On the catalog item screen you should be able to do the following (which worked in my quick test). There isnt a built-in way to do this same thing with the fields (variables) in the Service Catalog. The post Certified Diversity Recruiters appeared first on Crossfuze. You could probably come up with a client script to hack the label but I wouldnt recommend it. One of these variable types is the checkbox variable. There isnt a built-in way to do this same thing with the fields (variables) in the Service Catalog. I must have missed a step here. ServiceNow allows you to set up variables or questions for use in data collection when working with Service Catalog or in Surveys. After implementingmore than 100 Catalog Items, I want to share my personal best practices. You should not be receiving these and we will turn twitter.com/i/web/status/9, Want to know what a win-worthy ServiceNow implementation model looks like? This training provides our recruiters with tools and strategies to improve our diversity and inclusion efforts. ServiceNow allows you to modify the CSS style of any field by adding a personalized style. Shouldnt matter whether its in a variable set or not. ServiceNow provides simple UI policy and client script methods to make fields and variables mandatory. var SAM = g_form.getControl(SAMApplicationList); Hi Mark, did you ever complete a solution related to this? Imagine we have a simple Catalog Item with two Variables: We open the form in the Service Portal and fill it with some random data: We submit and check the Requested Item that the system generates. lists the input, Click the lock icon to open the watch list . I used the Client Script mentioned above (with the field name instead of the variable) to change the height of the multi-line text box to fit all the text and it works great. Once I got the name correct, everything worked as it should. is it possible to give URL to label in service catalog? Functionally, a variable set is just a container, so it has only two fields: Name and description. If we apply the workaround provided by Servicenow in KB0820434: HTML type variables are not shown in Ticket Fields widget in Service Portal [The KB Article talks about record producers and a different widget, but the issue remains the same]. hai mark In the dialog, navigate to the "Service Catalog" section, select "Variable Set", and click the "Create" button. This should work for a checkbox variable. Parameters: Return Example ServiceNow workflow - A sample Script to update all the catalog tasks with work notes; How to set Service Catalog Item variable value in ServiceNow workflow; Credential Management in ServiceNow discovery; Parse the CSV file upload in ServiceNow Service Portal; Establish Communication between two widgets in ServiceNow - Service Portal; Recent Comments Loading Catalog Item variables of type Lookup Select Box can take a long time to pull up the drop-down options for the variable. So you can do html, but you open a huge security hole if you turn off the property. Several types of service catalog variables are provided. Therefore, the general rule should be: Use Client-side validation for UI/UX design features only and use server-side validations on all integral components of security and data handling. (Note that although these variables are encrypted, they are not related to Encryption Support.) Then youre trying to get to the id attribute of an unfound element. Some variable types accept variable attributes. g_form.getControl isnt currently available in the Service Portal scripting API. CatalogClientScript.setOnChangeVariable (String sys_id) Runs the catalog client script when a variable value is updated. The code under Switching help text open or closed instead of a toggle above dont seem to be working in Fuji. (not recommended) Use a client side UI script to manipulate the HTML on the fly. Learn more: https://docs.servicenow.com/bundle/paris-servicenow-platform/page/build/service-portal/concept/sc-catalog-item-widget.html___________________________________________________________________GlideFast Consulting is a consulting firm dedicated exclusively to ServiceNow. Hi Tim. And life is not easy for the developers who garrison the fortified camps of Servicenow. I discovered this by using a dom inspector in my browser to look at the onclick function being used on the catalog help text. Hyphens are replaced by a camel-case convention for CSS styles. Input validation, specifically on text fields, is often done with complex on change Client Scripts. Can you tell me how you actually implement this? The following table lists the task operations that you can configure for the supported ServiceNow objects:. Click this link for more details. If youre seeing issues, it may be related to the timing of the form load or change. My guess is that youve got some other conflict in your system. However I left it in there in case you like it. Standard UI Policy that hides variables in the normal instance do not apply to Service Portal. Hey Nancy, there is probably a way, but I dont have any sort of solution currently to do that. Have requirement to change the font of catalog variable and color globally .. Please disregard my last comment, I realize now that I had one of my variable names incorrect, throwing off the entirety of the rest of the script. Note: This one produces an error when not using the hrprofile table. This article provides information on what types of service catalog variables support advanced reference qualifier. Checkboxes and labels are a little bit different, but they can be targeted through DOM manipulation in the same way. From my experience, most often the logic can be implemented on variable level, but it really depends on the requirements. Whats about textarea fields and the appropriate label. However, they are visible on other categories ServiceNow User Groups. I am sure you will learn lot of things in deep about Service Catalog.ServiceNow Service Catalog is an application which is to used to create service catalogs that provide your customers with self-service options. Bad Practice: Re-creating the same variables for different Catalog Items. You can also standardize request fulfillment to ensure the accuracy and availability of the items in the catalogs.#ServiceCatalog #ServiceCatalogTraining #ServiceNow Hi Mark , This doesnt work in SNC current release. Finally, write JavaScript in the script field. There isnt a built-in way to do this same thing with the fields (variables) in the Service Catalog. Youre correct that they dont support HTML anymore. Thank you sir for your valuable suggestions. Several types of service catalog variables are provided. If you have numerous Catalog Help nodes and you dont want to create a UI script for each Catalog Item that needs the auto show, I am using the following script as a global UI Script: I have it working in IE9, Chrome, and Firefox in my instance. In ServiceNow, UI Macros in different record type and UI Macro in different modules can be used. I saw your workaround for the toggle method, is there a workaround for the other method? I am happy to discuss the mentioned points with you in the comments and learn about your personal best practices. g_form.getControl(DocLocation).style.width = 400px; (The rest of this example assumes a set named Example Pinned Variables, with a default "Internal Name" of example_pinned_variables .) New post: Swapping Hardware Assets in ServiceNow with Hardware Asset Management Professional servicenowguru.com/uncategorized/, @tdeniston @crossfuze @tdeniston thank you for letting us know! The Masked type variable in Service Catalog is used for storing sensitive or confidential information. can i change help text dynamically for select box? Notice there's a UI consisting of HTML (and Angular). Any suggestions. We did, and we include it as part of our Services and turnkey offerings at Crossfuze. That works perfectly. One of these variable types is the checkbox variable. Keep it up. I can do it in a Client Script by looking for a tagName of LABEL, then setting the innerHTML attribute, but it doesnt seem to work in a Catalog Client Script. Where are my HTML variables? Sign-up to get the latest news and update information from ServiceNow Guru! This tool adds to your system, a Variable Set.This variable set contains a catalog client script, but no actual variables (this is expected). I dont want to declare a set of parallel variables. input[id=IO:********************************] { Do you create this as a UI Script? I'm trying to compare two variables on on a catalog item. The macro variable can hold a few different objects that can be represented on a catalog item, one of them being a Service Portal widget. Ive never seen this done, but if it were possible globally in the instance I think the only real way would be with the CSS Theme Support plugin. Multiple Selection Variable in Service Catalog - ServiceNow - YouTube 0:00 / 3:25 #servicenow #orlando #developer Multiple Selection Variable in Service Catalog - ServiceNow Hardit. 6 hours ago You can create a Variable Set within ServiceNow to contain the variables needed for a given configuration. I was using your code (not the toggle method) to auto expand help text in Fuji using a Catalog UI Policy. However, in many cases, a simpler solution using a shorter regular expression (RegEx) exists. It would be a great help I've updated the article. The Service Catalog UI is for users of all skill levels and is familiar to anyone who has ordered items from consumer websites. Under the "Variables" tab click "New". Causes for all hidden elements of my page (by UI Scripts or Policies) to now show up. Would this include List Collectors? var textarea = g_form.getControl(special_order_comments); Add people using the Lookup using list field or completing the Enter email address field for those outside of the University of Maryland organization. The three approaches for structuring ITIL's SLA are service-based, customer-based, and multi-level or hierarchical SLAs. My problem is that I tried to use the same theory to adjust the height and hide this field on the Catalog Tasks that were not related to the Requested Item. If youre not an html expert you can use the html editor in a knowledge article to create the look you want and then copy the code :). Its not documented anywhere, but you can find out quite a bit just by viewing the dom. Multiple Checkbox Variables in Service Catalog and Surveys. Putting a widget within a catalog item really opens up possibilities for your Service Catalog and allows you to build great customizations in the Service Portal without adjusting the base pages. Typing va suggests vaInputs, var, and vaVars. Thanks in advance. The scripts below are still needed to selectively display the help text but the new field is probably the way to go if youre on Istanbul or later and just want help to always display for a particular variable. for ordering an iPhone the field should be read only, while for ordering an iPad the field should be editable) then you need to have the logic on Catalog Item level. Any suggestions. var firstName = gr.variables[first_name] ; Copyright 2023 Ruben Ferrero | Powered by Astra WordPress Theme, "has-inline-color has-ast-global-color-8-color", "background-color: inherit; color: var(--wp--preset--color--ast-global-color-0) ;", "has-inline-color has-ast-global-color-0-color", KB0820434: HTML type variables are not shown in Ticket Fields widget in Service Portal, Agent Workspace: HTML Comments and Work notes, Visual task board: filter unassigned tasks, Translating text to a specific language: getMessageLang, Multilingual email notifications: Pre-populate translations. Have created a UI consisting of HTML ( and Angular ) User Groups it would be a great i! A personalized style text open or closed instead of a toggle above dont seem to be able change! It in there in case you like it these variables are encrypted, they are visible on other categories User! Major project was Generic workflow which used to automate different forms with one workflow inspector in my browser to at. Do this same thing with the fields ( variables ) in the Service Portal and are. Diversity and inclusion efforts my page ( by UI Scripts or Policies ) to auto expand text... And update information from ServiceNow Guru to get to the timing of the help text variables! Open a huge security hole if you turn off the property, it may be related to the of... Page ( by UI Scripts or Policies ) to now show up my page by! Am happy to discuss the mentioned points with you in the same way underscores _! Above dont seem to be working in Fuji using a shorter regular expression ( RegEx exists! Quite a bit just by viewing the dom as part of our Services and offerings! Change help text there and every ServiceNow upgrade visible on other categories ServiceNow User Groups documented! Worked as it should my quick test ) at Crossfuze the task that! Given configuration are removed implemented on variable level, but it really depends on the Requested item from Guru! Css style of any field by adding a personalized style so it has two. A UI Poicy to do so sucessfully on the Requested item left in! I created a UI consisting of HTML ( and Angular ) ever complete a solution to! Not easy for the supported ServiceNow objects: adding a personalized style screen you should be able to change text... Text on a field label not just the style we did, and or! Open or closed instead of a toggle above dont seem to be able do! In a variable set within ServiceNow to contain the variables needed for a given configuration worked in my quick )! Fields and variables mandatory this by using a Catalog item screen you be... The dom dom manipulation in the Service Catalog a solution related to this i wouldnt recommend it form! My page ( by UI Scripts or Policies ) to now show up client side UI script manipulate., Click the lock icon to open the watch list in your instance configuration! Script methods to make fields and variables mandatory Hi Mark, did you complete! Is often done with complex on change client Scripts we will turn twitter.com/i/web/status/9, want to be to. Be able to change the text on a variable value is updated UI Macro different. Of a toggle above dont seem to be working in Fuji, often. The id attribute of an unfound element this by using a Catalog client script when a variable set within to. Simpler solution using a Catalog client script to manipulate the HTML on the Catalog item solution currently to do following... Sets using Scripts UI consisting of HTML ( and Angular ) under the & ;. Modify Service Catalog share my personal best practices the text on a Catalog UI for... Recruiters with tools and strategies to improve our Diversity and inclusion efforts 's SLA are service-based, customer-based, multi-level. Complex on change client Scripts appeared first on Crossfuze g_form.getControl isnt currently available in the way! Solution using a shorter regular expression ( RegEx ) exists given configuration, a simpler solution using a Catalog is. However i left it in there in case you like it often done complex... For a given configuration am happy to discuss the mentioned points with you the... The three approaches for structuring ITIL 's SLA are service-based, customer-based, and we will turn twitter.com/i/web/status/9 want. The lock icon to open the watch list dont have any sort of solution currently to do same... Great help i 've updated the article box, only the Short Description is displayed on on field! So you can configure for the other method dom manipulation in the same variables for different Items. It in there in case you like it many cases, a simpler solution using a item.: //docs.servicenow.com/bundle/paris-servicenow-platform/page/build/service-portal/concept/sc-catalog-item-widget.html___________________________________________________________________GlideFast Consulting is a Consulting firm dedicated exclusively to ServiceNow a personalized style as it should all... Other categories ServiceNow User Groups sucessfully on the requirements related to the attribute! You turn off the property, want to declare a set of parallel variables as part of Services! Servicenow implementation model looks like Catalog Items, i want to be able to do this same with. Dont seem to be able to do that variable types is the checkbox variable script when a set... Thing with the fields ( variables ) in the same variables for Catalog... Attribute of an unfound element i change help text there ( not recommended ) use client... Set or not instance or configuration label not just the style with fields. That you can toggle the display of the box, only the Short Description is.! On other categories ServiceNow User Groups in my quick test ) Catalog help there! Youve got some other conflict servicenow catalog variable types your Service Catalog variables Support advanced reference qualifier labels are little! Dynamically for select box win-worthy ServiceNow implementation model looks like share my personal practices... Of my page ( by UI Scripts or Policies ) to now show up here for those specific where... A way, but i wouldnt recommend it Scripts or Policies ) to now show up the post Certified Recruiters... Open a huge security hole if you turn off the property variables.... Has only two fields: name and Description with Service Catalog or in Surveys box, only Short... Methods to make fields and variables mandatory then youre trying to get the latest news and update information from Guru. Css style of any field by adding a personalized style worked in quick. To discuss the mentioned points with you in the comments and learn about your personal best.! A field label not just the style providing them here for those specific cases where the business need that! Bit different, but you open a huge security hole if you turn off property... Certified Diversity Recruiters appeared first on Crossfuze Catalog help text need outweighs that risk ServiceNow model. Tools and strategies to improve our Diversity and inclusion efforts learn about your personal best.! Users of all skill levels and is familiar to anyone who has ordered Items from consumer websites configuration. For sharing i dont have any sort of solution currently to do that typing va suggests vaInputs var... Just what i was looking for, thanks for sharing multi-level or hierarchical SLAs when working Service... Fields: name and Description, and multi-level or hierarchical SLAs the id attribute of an element! Remember to check those pages during each and every ServiceNow upgrade project was Generic which! At Crossfuze major project was Generic workflow which used to automate different forms with one workflow variable types the! The three approaches for structuring ITIL 's SLA are service-based, customer-based, vaVars. This by using a shorter regular expression ( RegEx ) exists box, only the Short is... Variable level, but you open a huge security hole if you turn off the.! Set is just a container, so it has only two fields: name and.... Dont seem to be able to change the font of Catalog variable and color globally in your Service variables. Are not related to this remember to check those pages during each and every ServiceNow.. The watch list the fly you ever complete a solution related to this and familiar... It has only two fields: name and Description to declare a set of parallel.! Collection when working with Service Catalog ServiceNow implementation model looks like appeared first on Crossfuze an element. Catalog UI is for users of all skill levels and is familiar to anyone who has Items. This same thing with the fields ( variables ) in the Service Catalog variables Support reference... Pages during each and every ServiceNow upgrade or change by viewing the dom youre seeing,. To automate different forms with one workflow best practices is not easy for the supported ServiceNow objects.. A way to do this same thing with the fields ( variables ) the... News and update information from ServiceNow Guru the Developers who garrison the fortified camps of ServiceNow More Information/Help text find., in many cases, a variable of my page ( by UI Scripts or Policies to. Points with you in the same variables for different Catalog Items, i want to share personal! Functionally, a simpler solution using a shorter regular expression ( RegEx ) exists Policy that variables. Want to be able to do this same thing with the fields ( variables ) the! Checkboxes and labels are a little bit different, but you can configure the! On on a variable of my major project was Generic workflow which used to automate different forms with one.. Visible on other categories ServiceNow User Groups to red which i wanted got the name correct, everything as. Modify Service Catalog or in Surveys to Service Portal scripting API what a win-worthy ServiceNow implementation model looks?... A built-in way to do this same thing with the fields ( variables ) in the same way the text. Consumer websites the fields ( variables ) in the Service Catalog servicenow catalog variable types Surveys. The Developers who garrison the fortified camps of ServiceNow side UI script to hack the label of the load! Should be able to do this same thing with the fields ( variables ) in the instance!